Service Manager

4 weeks ago

Dover, United States United Construction & Forestry Full time

**Location:** Dover, NH

**Type of Employment:** Full Time United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. United Ag & Turf NE serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf NE strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.

**Purpose:**

**Performance Expectations:**

* Manage service repairs and assign jobs and work areas to employees in the Service Department according to their skills and knowledge

* Ensures timely completion & invoicing of all service repair orders to maximize department profits and customer satisfaction

* Resolves elevated customer issues as needed with a high level of customer service; escalating if needed

* Participate in regular team meetings between department managers to identify and implement ways to foster teamwork between departments at their branch location

* Assists in the development and execution of effective Service Department policies and processes

* Creates annual branch Service Department forecast & goals, in alignment with financial & operational objectives

* Executes Service Departments strategic & marketing plans and regularly reviews progress to ensure achievement of goals

* Effectively communicates with the Corporate Service Manager, Branch Parts Manager and branch personnel

* Responsible for hiring, training and development of service personnel

* Completes performance reviews of service personnel and delivers appropriate corrective action and discipline as needed

* Ensures all department tools, equipment and vehicles are in good working order

* Identifies and develops new customer and business opportunities to achieve department growth

* Ensures a professional appearance of the facility, assets, personnel and surrounding property promoting a positive reputation in the community; identifies opportunities for improvements and makes requests to leadership as needed

* Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance

* Ensures safety compliance within the Service Department

**Experience, Education, Skills, and Knowledge:**

* Bachelors degree preferred, or equivalent experience required

* 3 years of equipment industry or service experience

* Excellent customer service skills and follow through ability

* Familiar with the equipment industry, John Deere and competitive products

* General understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment

* Ability to manage personnel and adhere to company policies and procedures

* Ability to use standard desktop load applications, email, internet functions and Service Advisor

* Ability to work varying shifts, weekends, and holidays or as needed for an on-call rotating basis

* Neat and clean personal appearance (in accordance with company policy)

* Ability to write and speak effectively to individuals and groups

* High level of attention to detail and accuracy of information

* Solid understanding of financial principles relative to Service Department operations and company business systems

* Ability to create, analyze and interpret internal reports and provide feedback with areas of improvement

* Exhibits necessary skills to effectively manage a fast-paced environment

* Exhibits strong desire to expand personal development

* Ability to work within and promote a strong team environment across all departments

* Exhibits a willingness to accept additional assignments

* Achieves and maintains forklift certification

* Ability to travel for customer service and training as needed

* Clean drivers record and valid drivers license

**Benefits:**

* Competitive Pay

* 401K with company match

* Health Insurance

* Paid Holiday and Paid Time Off

  • Operations Manager

    1 month ago

    Dover, United States Service Master Building Services Full time

    Job DescriptionJob DescriptionBenefits:IRA Retirement PlanBonus based on performanceCompany carCompetitive salaryDental insuranceFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceFor more than 60 years, ServiceMaster Clean has been creating cleaner, healthier, safer work environments...

  • Operations Manager

    4 weeks ago

    Dover, United States Service Master Building Services Full time

    Job DescriptionJob DescriptionBenefits:IRA Retirement PlanBonus based on performanceCompany carCompetitive salaryDental insuranceFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceFor more than 60 years, ServiceMaster Clean has been creating cleaner, healthier, safer work environments...

  • Customer Service Manager

    2 weeks ago

    Dover, New Hampshire, United States Applied Industrial Technologies Full time

    As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale. This is a multi-aspect role that encompasses both service management and leadership and co Customer Service Manager, Customer Service, Service Manager, Manager, Operations, Accounting, Retail

  • Service Desk Manager

    1 week ago

    Dover, Delaware, United States Insight Global Full time

    A large utilities company is looking for a Service Desk Manager to take over their team. The Service Desk Manager is responsible for managing the IT helpdesk and supporting over 1500 end users across all locations in the company. This role will oversee the helpdesk analysts and agents, handle incidents, requests and problems utilizing ITSM best practices....

  • Service Desk Manager

    2 weeks ago

    Dover, Delaware, United States Insight Global Full time

    A large utilities company is looking for a Service Desk Manager to take over their team. The Service Desk Manager is responsible for managing the IT helpdesk and supporting over 1500 end users across all locations in the company. This role will oversee the helpdesk analysts and agents, handle incidents, requests and problems utilizing ITSM best practices....

  • Automotive Service Manager

    1 month ago

    Dover, United States HERTRICH Family of Automobile Dealerships Full time

    Job DescriptionJob DescriptionHertrich Automotive Service ManagerDo you feel that your career as a Service Manager in the Automotive Industry has stalled and your growth has hit the ceiling with your current employer? GET MORE OPPORTUNITIES NOW Are you a highly motivated and goal-oriented Service Manager who can take our Service Department and your career to...

  • Territory Service Manager

    4 weeks ago

    Dover, United States Vontier Full time

    As a Territory Service Manager in our organization, your primary role is to oversee the operational aspects of client accounts. You will work closely with internal teams to ensure that service level agreements (SLAs) are met and operational metrics, including response time, technician training, part inventory, and uptime, are optimized. Below are the key...

  • Flooring District Service Manager

    3 weeks ago

    Dover, United States Hunters Flooring Inc. Full time

    **COMPANY OVERVIEW**: Hunters Flooring is a family owned and operated business that was established in 2001. We provide the flooring installation service for over 40 Lowe’s stores across New Jersey, Pennsylvania, Delaware, Maryland, and Virginia. We put great emphasis on bringing the family feel into business, as we do truly care about everyone that is a...

  • Clinical Service Manager-Diabetes

    3 weeks ago

    Dover, United States Top Candidate Search Group Full time

    Job DescriptionJob DescriptionTitle: Clinical Service Manager-Diabetes Territory: Dover, DE And surrounding areasCompany: Medical device manufacturer improving peoples lives with diabetes by offering them cutting edge technology-based solutions! They specialize in a best-in-class diabetes devices that helps patients in their day to day lives. Amazing growth...

  • Outpatient Clinical Services Manager

    1 week ago

    Dover, Delaware, United States Dover Behavioral Health System Full time

    Responsibilities:Clinical Services Manager Opportunity - PHP & IOP Program - Georgetown, DEThis position is leading the partial hospitalization and intensive outpatient programs located in Georgetown, De and serving our patients in Sussex County and Maryland.Dover Behavioral Health System is a 104-bed, acute care psychiatric hospital located in the beautiful...

  • Experienced Service Advisor

    1 month ago

    Dover, United States Hertrich Family of Automobile Dealers Full time

    Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager- Full Time * Are you looking for spectacular growth opportunities? * Do you thrive in a fast-paced environment where you have unlimited career potential? * Are you an enthusiastic individual who wants to work for a mission driven company? * Do you have proven experience as...

  • Experienced Service Advisor

    4 weeks ago

    Dover, United States Hertrich Family of Automobile Dealers Full time

    Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager- Full Time * Are you looking for spectacular growth opportunities? * Do you thrive in a fast-paced environment where you have unlimited career potential? * Are you an enthusiastic individual who wants to work for a mission driven company? * Do you have proven experience as...

  • Automotive Service Manager

    1 month ago

    Dover, United States Hertrich Family of Automobile Dealers Full time

    Hertrich Automotive Service Manager Do you feel that your career as a Service Manager in the Automotive Industry has stalled and your growth has hit the ceiling with your current employer? GET MORE OPPORTUNITIES NOW Are you a highly motivated and goal-oriented Service Manager who can take our Service Department and your career to the next level? GET MORE...

  • Automotive Service Manager

    4 weeks ago

    Dover, United States Hertrich Family of Automobile Dealers Full time

    Hertrich Automotive Service Manager Do you feel that your career as a Service Manager in the Automotive Industry has stalled and your growth has hit the ceiling with your current employer? GET MORE OPPORTUNITIES NOW Are you a highly motivated and goal-oriented Service Manager who can take our Service Department and your career to the next level? GET MORE...

  • Automotive Service Manager

    2 months ago

    Dover, United States Hertrich Family of Automobile Dealers Full time

    Ensure customers receive prompt, courteous, and effective service with a positive dealership experience Provide a high level of support to the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient man Service Manager, Automotive, Manager, Service Advisor, Retail

  • Construction Services Project Manager

    1 month ago

    Dover, United States Verdantas Full time

    DescriptionWe are VERDANTAS! It is a rare opportunity to get to shape the evolution of a company emerging in the AEC industry.  Our people do it every day.  Be a part of building the next great comprehensive environmental, energy, water, and civil infrastructure consulting firm. Partner with your peers and leaders to make a lasting, positive impact on...

  • Customer Service Quality Assurance Manager

    2 weeks ago

    Dover, Delaware, United States TransCore Full time

    TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Quality Assurance Manager to join our team in Dover, DelawareSummary:The Customer Service Quality Manager is responsible to act in an administrative function for the purpose of ensuring that the quality of performance of the Service Center is maintained and all training...

  • Parks Program Manager

    3 weeks ago

    Dover, United States State of Delaware Full time

    **Introduction**: The Administrative Services section provides the Division's internal support services, including business operations, personnel management, marketing, social media, and communication services, design and print production, and web services. Click here for more information about Parks and Recreation Administrative Services...

  • Outpatient Clinical Services Manager

    4 weeks ago

    Dover, United States Dover Behavioral Health System Full time

    **Responsibilities**: **Clinical Services Manager Opportunity - PHP & IOP Program - Georgetown, DE** **This position is leading the partial hospitalization and intensive outpatient programs located in Georgetown, De and serving our patients in Sussex County and Maryland.** Dover Behavioral Health System is a 104-bed, acute care psychiatric hospital located...

  • Plumbing/HVAC Dispatcher

    2 weeks ago

    Dover, Delaware, United States Service Today Full time

    Job DescriptionJob DescriptionPLUMBING/HVAC DISPATCHER- Sussex/Wicomico/Carline Counties - IMMEDIATE OPENINGSCome Join our Growing Team - APPLY TODAYThe Plumbing/HVAC Dispatcher will work directly with the service technicians to prioritize the calls and maximize revenue at every opportunity for the Plumbing and HVAC Departments. The dispatcher has a vital...