![Insight Global](https://contents.bebee.com/companies/us/insight-global/avatar-zP3Uq.png)
Service Desk Manager
2 weeks ago
A large utilities company is looking for a Service Desk Manager to take over their team. The Service Desk Manager is responsible for managing the IT helpdesk and supporting over 1500 end users across all locations in the company. This role will oversee the helpdesk analysts and agents, handle incidents, requests and problems utilizing ITSM best practices. This role will support technology projects as needed.
• Manage all staffing aspects of the service desk, including motivation, hiring, ongoing management, preparation of performance evaluations, and training. This will be a hybrid remote role with 2 days onsite in Newark or Dover, DE.
• Develop, manage, measure, and report on key service-level metrics related to efficiency, call completion and others.
• Apply ITIL / ITSM framework and Strive for continuous improvement of the incident management process and its integration with other IT operations management processes, such as problem and change management.
• Collaborate with all IT units as well as business units to ensure that IT-delivered services and end-user service levels are met.
• Manage key vendors and maintain strong relationships to ensure their adherence to SLAs for optimal performance and support.
• Perform IT project related tasks such as supporting network at sites, distribution of new equipment for the deployment of new technologies and systems and ensure smooth transition and minimal disruption for end users.
• Drive continuous improvement of the incident management process and its integration with other IT operations management processes to improve effectiveness.
• Prepare cost analyses, budget plans, and proposals such as cost per call, total service desk budget, cost of peripherals as needed.
• Act as critical incident management on a rotational basis.
Compensation:
$150,000 per year annual salary.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.
-
Service Desk Manager
2 weeks ago
Dover, Delaware, United States Insight Global Full timeA large utilities company is looking for a Service Desk Manager to take over their team. The Service Desk Manager is responsible for managing the IT helpdesk and supporting over 1500 end users across all locations in the company. This role will oversee the helpdesk analysts and agents, handle incidents, requests and problems utilizing ITSM best practices....
-
Outpatient Clinical Services Manager
2 weeks ago
Dover, Delaware, United States Dover Behavioral Health System Full timeResponsibilities:Clinical Services Manager Opportunity - PHP & IOP Program - Georgetown, DEThis position is leading the partial hospitalization and intensive outpatient programs located in Georgetown, De and serving our patients in Sussex County and Maryland.Dover Behavioral Health System is a 104-bed, acute care psychiatric hospital located in the beautiful...
-
Supervisor - Front Office
2 days ago
Dover, Delaware, United States Bally's Dover Full timeMajor FocusResponsible for supervising the work activities of Front Desk to ensure the guests are provided excellent customer service.ESSENTIAL FUNCTIONS:Assists the Front Desk Manager with assigning, directing and controlling work activities of the Front Desk Representatives.Prepares the schedule of the Front Desk Representatives to ensure there is adequate...
-
Customer Service Quality Assurance Manager
2 weeks ago
Dover, Delaware, United States TransCore Full timeTransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Quality Assurance Manager to join our team in Dover, DelawareSummary:The Customer Service Quality Manager is responsible to act in an administrative function for the purpose of ensuring that the quality of performance of the Service Center is maintained and all training...
-
Technician - Network
6 days ago
Dover, Delaware, United States Bally's Dover Full timeFive or more years Microsoft Windows based PC support experience – MCP, Network+ and Security+ preferred.College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.Thorough knowledge of PC desktop computer hardware, Windows Desktop OS (all current versions) and printer troubleshooting skills required.Two...
-
Dover, Delaware, United States Conexio Full timeConexio Care—Residential Services Associate-Mental Health Group HomesSign on bonus for all Full time positionsToday, Conexio Care serves as one of Delaware's largest nonprofits, collaborating with government, community, corporate, and other philanthropic partners to maximize services for our state's most vulnerable The Program Ambassador is a member of the...
-
Plumbing/HVAC Dispatcher
2 weeks ago
Dover, Delaware, United States Service Today Full timeJob DescriptionJob DescriptionPLUMBING/HVAC DISPATCHER- Sussex/Wicomico/Carline Counties - IMMEDIATE OPENINGSCome Join our Growing Team - APPLY TODAYThe Plumbing/HVAC Dispatcher will work directly with the service technicians to prioritize the calls and maximize revenue at every opportunity for the Plumbing and HVAC Departments. The dispatcher has a vital...
-
Shift Supervisor
2 weeks ago
Dover, Delaware, United States Planet Fitness Inc. Full timeSome of the responsibilities include:Customer Service/Front Desk Activities:Greet members and guests, providing exceptional services to make them feel comfortable and welcomedAnswer phones in a friendly manner and assist callers with questionsCheck members in and sign up new membersRespond to member questions and concerns professionallyConduct beverage or...
-
Experienced Service Advisor
2 weeks ago
Dover, Delaware, United States HERTRICH Family of Automobile Dealerships Full time**Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager Full Time** Are you looking for spectacular growth opportunities?: Do you thrive in a fastpaced environment where you have unlimited career potential?:Are you an enthusiastic individual who wants to work for a mission driven company?:- Do you have proven experience as an...
-
Creative Services Specialist
4 weeks ago
Dover, Delaware, United States Chesapeake Utilities Corporation Full timeWhat makes us great:At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.What you'll be working on Collaborates closely with department managers to gather requests and make strategic recommendations to meet critical marketing and communications...
-
Customer Service Representative
2 weeks ago
Dover, Delaware, United States VCA Animal Hospitals Full timeClient Service Representative **We are looking for you** Our ideal candidate will genuinely enjoy working with animals and their owners and want to be part of a fun, interactive team. Good communication skills and the ability to multi-task while maintaining a good sense of humor are encouraged. Our nurturing team approach will help anyone interested in...
-
Customer Service Lead
2 weeks ago
Dover, Delaware, United States TransCore Full timeUpdated Resume RequiredTransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Lead to join our team in Dover, Delaware.Job Summary: Under the direction of the Customer Service Supervisor, the Customer Service Lead is primarily responsible to assist the Customer Service Representatives in their daily duties to resolve...
-
Dining Services Assistant Director
2 weeks ago
Dover, Delaware, United States Westminster Village at Dover Full timePosition Details: FLSA Status: SFTE: 1.0 = 80 hours per pay Full Time Holidays: Every Other Holiday On Call: No Schedule: 11am7pm Shift: Evenings Status: Full Time Weekends: Every Other WeekendThe Dining Services Assistant Director supports the Director of Dining Services with all aspects of the dining services programThis support includes:team supervision,...
-
Director of Social Services
2 weeks ago
Dover, Delaware, United States Complete Care at Silver Lake LLC Full timeComplete Care at Silver Lake LLC - Director of Social ServicesFull TimeMonday - FridayManager On Duty RotationLSW Required (minimum)Complete Care at Silver Lake is a pillar in the community of Dover, DE. We approach every day with one goal: To improve the lives we touch through high-quality healthcare and extraordinary compassion.Why work for us?You will...
-
IT Project Manager
2 weeks ago
Dover, Delaware, United States Stefanini, Inc Full timeJob DescriptionJob DescriptionReference #57235Stefanini Group is hiringStefanini is looking for IT Project Manager, Location: Dover, DE (Hybrid)For quick Apply, please reach out to Prashant Verma at Email: Open to W2 candidates onlyWe are seeking a dynamic and self-starting Project Manager to join our IT team. This role requires a proactive individual...
-
Lead Customer Service Representative
4 weeks ago
Dover, Delaware, United States Circle K Full timeStore : 165 Knox Marsh Rd, Dover, New Hampshire 03820Availability - Shift/Days Flexible AvailabilityLead Customer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead Customer Service...
-
Store Manager
1 month ago
Dover, Delaware, United States Circle K Full timeGreat Lakes BU - Region 07 - Market 02: 30 Dover Point Rd, Dover, New Hampshire 03820Availability - Shift/DaysFlexible AvailabilityESSENTIAL DUTIES:The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:Leadership and Management: Directly supervises the activities of 2 or more full-time employees...
-
Store Manager
4 weeks ago
Dover, Delaware, United States Circle K Full timeGreat Lakes BU - Region 07 - Market 02: 30 Dover Point Rd, Dover, New Hampshire 03820Availability - Shift/DaysFlexible AvailabilityESSENTIAL DUTIES:The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:Leadership and Management: Directly supervises the activities of 2 or more full-time employees...
-
Store Manager
6 days ago
Dover, Delaware, United States Burlington Full timeLocation 515 North Dupont Highway Dover DE US 19901 OverviewIf you are interested in growing your retail management career with one of the largest and fastest growing off-price retailers in the nation, join the Burlington Stores team as a Store Manager Are you a proven leader with strong communication and organization skills? Can you lead a team in driving...
-
Store Manager
4 weeks ago
Dover, Delaware, United States SIGNET JEWELERS Full timeWe have many opportunities available on our other career site pages. Click here to link to our careers pageAt Kay, we know that love is unstoppable. Which is why we're devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality,...