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Billing Specialist
2 months ago
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
Responsible for the timely research and resolution of internal/external customer billing questions received in the Invoice Admin mailbox. Accountable for ensuring the accurate processing of daily invoices covering all regions, with proficiency in electronic/web delivery. Oversee the updating of all Oracle service contracts and AR Transactions covering changes to clients’ contacts, purchase orders and/or addresses throughout the term of the contract. Manage and maintain the Customer Special Handling database for both customer and contract specifics.
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
Responsible for the timely research and resolution of internal/external customer billing questions received in the Invoice Admin mailbox. Accountable for ensuring the accurate processing of daily invoices covering all regions, with proficiency in electronic/web delivery. Oversee the updating of all Oracle service contracts and AR Transactions covering changes to clients’ contacts, purchase orders and/or addresses throughout the term of the contract. Manage and maintain the Customer Special Handling database for both customer and contract specifics.
Your Impact
Respond to inquiries in the Invoice Admin Mailbox by researching and resolving all queries from customers, Collectors and Sales within forty-eight (48) hours of receipt.
Collaborate with colleagues and others within the company to find the best solution to customers’ issues.
Identify common problems, escalating to management along with possible suggestions for improvement, wherever possible.
Oversee the submittal of invoices through the various clients’ web portals.
Timely and accurate processing of customers’ daily invoice(s) including generating reports of items distributed with notification to regional stakeholders.
Oversee the Oracle Invoice Special Handling Data Capture to make certain both client and contract specific billing requirements are recorded as well as monthly/quarterly review and maintenance for all operating units.
PO Request Process: Update Oracle service contracts for clients who require purchase orders on all invoices; generate and Distribute the PO request invoices for subscription license customers.
Perform Oracle AR Transaction and Service Contract updates covering paying customers, address changes, purchase orders, contact updates, etc.
What You'll Need
Associate or bachelor’s degree preferred.
Experience with Oracle R12. (Service Contracts and Receivable modules preferred)
Proficient with Microsoft Office Suite.
Exceptional customer service skills.
Ability to multitask in a fast-paced environment.
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
High level of integrity, autonomy, and self-motivation.
Excellent data entry skills: accuracy, thoroughness, and attention to detail.
Experience with billing for a software company is desirable.
About Us
If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster.
With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate.
AspenTech is an Equal
Opportunity/Affirmative
Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law.
Reasonable Accommodation:
We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at
recruiting@aspentech.com
.
GDPR Privacy Notice:
AspenTech collects a range of personal information during the recruitment process.
This may include the following personal or special categories of personal data:
recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments;
your contact details and date of birth;
your marital status and family details;
your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us;
information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement;
Plan Participants Enrolled in the AspenTech US Medical Plans:
The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below:
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