Tier 1 Technical Support Specialist

2 weeks ago

Longwood, United States Seminole Office Solutions Full time

Job Description

Job Description

SemTech IT Solutions Tier 1 Tech Support (Help Desk) Summary SemTech IT Solutions is looking for a professional, customer service oriented, knowledgeable, and energetic IT Consultant to join our growing IT solutions firm based in Longwood, FL. Candidate is required to provide phone support, identify, troubleshoot, and resolve Client issues with courtesy and professionalism. Excellent customer service, communication, time management, conflict resolution, and problem determination and resolution skills are essential. Primary responsibilities Be the first line of defense for incoming support calls and triage or dispatch to other tiers. Provide remote desktop, laptop, VOIP and network problem management and resolution services to customers and end-users via Company’s communications and other solutions, processes and procedures. Identify, document, prioritize, troubleshoot and escalate service requests per Company’s problem management and resolution processes and SLAs. Maintain and pursue I.T. training competencies and certifications per Company’s established training schedule and requirements. Utilize Company’s PSA and RMM solutions per Company’s established processes to deliver maintenance and problem management and resolution services to customers and end-users. Interface with customers, end-users and vendor support resources as needed to deliver services within established SLAs. Maintain communication with all affected parties during problem management and resolution per Company’s established processes and procedures. Maintain and manage clients email issues with Office 365. Ability to look at current tickets and assign to available tech’s both logically and order of priority. Ability to handle

onboarding/offboarding

procedures for clients as pertains to Tier 1. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Strong ability to prioritize the issue and assign it to the appropriate Tier. Respond to queries over the phone, email and chat. Ability to keep up in a fast-paced environment and multitask different issues at the same time. Install, upgrade, and repair computer hardware and software. Create and maintain network documentation. Ability to manage multiple client site networks at once. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Ability to work independently, self-motivating. Strong organizational and time management skills. Ability to work independently as well as in a team environment. Ability to check and remediate alerts from our tools and escalate as needed. Check all of our backups daily and escalate as needed. Experience 3yrs Experience Working with Windows 7-10 operating systems Proficient in Office apps, VOIP, Desktop troubleshooting, Mobile Support, LOB Application basic support, Following instructional guides to support clients. Experience in basic support of Firewalls, Switches, and Wireless Devices Experience with modern Layered Backup solutions and Disaster Recovery experience a plus. Working knowledge of Active Directory, DNS, DHCP, and other server roles experience a plus. Experience in a NOC role a plus. Education High School Diploma or equivalent required MCP preferred (if not Microsoft Certification must be achieved in 90 days) A+ or Network+ preferred or equivalent experience required What we look for in our employees: - Strong Time Management and Accountability - Outstanding customer service driven support -Team Players -Growth oriented individuals looking to further their IT Career

Monday thru Friday 8am-5pm

40hrs a week. #J-18808-Ljbffr

  • Project Support Specialist

    1 week ago

    Longwood, United States Percopo Coatings Full time

    Job DescriptionJob DescriptionPercopo Coatings Company is a Commercial Painting and Coatings Company with more than 20 years in the industry, we are lookingt o add to our team! We are seeking a Support Specialist to join our team. The ideal candidate will provide assistance in various aspects of project support and management, ensuring the successful...

  • Help Desk Technician

    3 weeks ago

    Longwood, United States The Select Group Full time

    HELP DESK TECHNICIANThe Select Group is currently hiring for a Help Desk Technician to support one of our clients within the Financial Services and Brokerage industry that will work EST hours in Orlando. This Technician will support this clients enterprise O365 environment supporting Tier 1-2 tickets that come in that involve software troubleshooting tasks....

  • Help Desk Technician

    3 weeks ago

    Longwood, United States The Select Group Full time

    HELP DESK TECHNICIANThe Select Group is currently hiring for a Help Desk Technician to support one of our clients within the Financial Services and Brokerage industry that will work EST hours in Orlando. This Technician will support this clients enterprise O365 environment supporting Tier 1-2 tickets that come in that involve software troubleshooting tasks....

  • Help Desk Technician

    3 weeks ago

    Longwood, United States The Select Group Full time

    HELP DESK TECHNICIANThe Select Group is currently hiring for a Help Desk Technician to support one of our clients within the Financial Services and Brokerage industry that will work EST hours in Orlando. This Technician will support this clients enterprise O365 environment supporting Tier 1-2 tickets that come in that involve software troubleshooting tasks....

  • Work Management Specialist I or II

    7 days ago

    Longwood, United States Duke Energy Full time

    This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Power Grid Operations while working within the parameters of established processes a Management, Specialist, Operations, Customer Experience, Customer Service, Support, Manufacturing

  • Technology Field Support Technician

    4 weeks ago

    Longwood, United States Archis, Inc. Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated and knowledgeable Technology Field Support Technician to join our dynamic team. The ideal candidate will provide technical assistance and support to our employees, ensuring smooth and efficient use of technology within the organization. The Technology Support Technician will be responsible for...

  • Email Marketing Specialist

    14 hours ago

    Longwood, United States Waterbox USA Full time

    Job DescriptionJob DescriptionWe seek a highly organized and detail-oriented Email Marketing Specialist to join our team! As an Email and Social Media Marketing Specialist, you will oversee all aspects of email and social marketing campaigns, including market research, content creation, and copy dissemination.ResponsibilitiesProduce and execute all email and...

  • Automotive A Technician

    2 weeks ago

    Longwood, United States Main Street Auto Full time

    Job DescriptionJob DescriptionSIGNING BONUS of $2,000With a team of skilled professionals and state-of-the-art equipment, we offer comprehensive solutions to keep vehicles running smoothly. We are currently seeking a highly skilled and experienced Lead Automotive Technician to join our team and contribute to our continued success.Job Summary:As the Lead...

  • Automotive A Technician

    3 weeks ago

    Longwood, United States Main Street Auto Full time

    Job DescriptionJob DescriptionBenefits:401(k)Competitive salaryDental insuranceHealth insuranceVision insurance With a team of skilled professionals and state-of-the-art equipment, we offer comprehensive solutions to keep vehicles running smoothly. We are currently seeking a highly skilled and experienced Lead Automotive Technician to join our team and...

  • CAD Drafter

    4 weeks ago

    Longwood, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionNew Job Opportunity - CAD Drafter (Commercial)New job opportunity with a client based out of Longwood, FL Looking to hire an Entry to Mid Level level CAD drafter who has at least 1 year of CAD (Commercial) experience. Candidates must have AutoCAD and Revit experience. Experience with structural engineering software is...

  • CAD Drafter

    3 weeks ago

    Longwood, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionCompensation: $20-28/hrSummary: Exercises discretion and judgment, creates model drawings and detailed construction drawings for homes. Performs calculations and analysis to support designs by performing the following duties.Essential Duties and Responsibilities:Creates designs from rough sketches, drawings, specifications, and...

  • CAD Drafter

    3 weeks ago

    Longwood, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionCompensation: $20-28/hrSummary: Exercises discretion and judgment, creates model drawings and detailed construction drawings for homes. Performs calculations and analysis to support designs by performing the following duties.Essential Duties and Responsibilities:Creates designs from rough sketches, drawings, specifications, and...

  • CAD Drafter

    3 weeks ago

    Longwood, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionNew Job Opportunity - CAD Drafter (Architectural)New job opportunity with a client based out of Longwood, FL Looking to hire an Entry to Mid Level level CAD drafter who has at least 1 year of CAD (architectural) experience as well as some knowledge of Florida building code. Must have excellent customer service and communication...

  • Electrical Installer

    2 weeks ago

    Longwood, United States Stark Tech Full time

    Job DescriptionJob DescriptionAdvance your career with the Stark Tech team. We'll shape your future together!Stark Tech is a total optimization provider of facilities and energy solutions. Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer energy-efficient equipment and services, and provide...

  • Building Controls Technician

    3 weeks ago

    Longwood, United States Stark Tech Full time

    Job DescriptionJob DescriptionAdvance your career with the Stark Tech team. We'll shape your future together!Stark Tech is a total optimization provider of facilities and energy solutions. Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer energy-efficient equipment and services, and provide...

  • Project Administrator

    6 days ago

    Longwood, United States Stark Tech Full time

    Stark Tech is seeking a highly motivated candidate who thrives working in a fast-paced customer focused environment to join our growing team! The Project Administrator is responsible for providing administrative support for all projects. If you have the ability to provide this type of support we want to talk to you. How are you successful in this role? The...

  • Senior Building Controls Technician

    2 weeks ago

    Longwood, United States Stark Tech Full time

    Job DescriptionJob DescriptionAdvance your career with the Stark Tech team. We'll shape your future together!Stark Tech is a total optimization provider of facilities and energy solutions. Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer energy-efficient equipment and services, and provide...

  • Project Administrator

    3 weeks ago

    Longwood, United States StarkTech LLC Defunct Full time

    Stark Tech is seeking a highly motivated candidate who thrives working in a fast-paced customer focused environment to join our growing team! The Project Administrator is responsible for providing administrative support for all projects. If you have the ability to provide this type of support we want to talk to you. How are you successful in this role? The...

  • Project Administrator

    4 weeks ago

    Longwood, United States Stark Tech Full time

    Job DescriptionJob DescriptionStark Tech is seeking a highly motivated candidate who thrives working in a fast-paced customer focused environment to join our growing team! The Project Administrator is responsible for providing administrative support for all projects. If you have the ability to provide this type of support we want to talk to you.How are you...

  • Project Engineer

    3 weeks ago

    Longwood, United States Pivotworkforceus Full time

    Title: Entry-Level Project Engineer Location: Longwood, FL Job Description: Are you a passionate individual seeking an opportunity to kickstart your career in the dynamic realm of Commercial Construction and HVAC? Our client is actively seeking an Entry-Level Project Engineer to join our innovative team and embark on an exciting journey in the construction...