Systems Services and Support Analyst

4 weeks ago

Roanoke, United States Fidelity TalentSource LLC Full time



Job Description:

The Role

Fidelity Investments Core Brokerage Technology Domain is seeking an experienced Senior Systems Support & Analyst to join the Production Excellence squad and work with the Customer Communications Production Support squad in providing superior stability and performance as we adapt to change. The Customer Communications Product Area is part of the Core Brokerage Platform Domain (formerly the Operations Service Group - Technology organization).
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The Expertise and Skills You Bring

  • Bachelors or equivalent with 5+ years of experience in information technology
  • Financial services experience preferred
  • Robust critical thinking skills coupled with a growth demeanor and drive to learn and engage with peers in problem solving discussions
  • Demonstrated experience in communicating technical needs and capabilities to non-technical team members and partners
  • Delivering quality technology solutions to complex business issues in an agile environment
  • Collaborate with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner
  • Strong analytical and critical thinking skills and ability to tackle issues by making timely decisions based on facts, knowledge, experience, and judgment
  • Quickly learn, adapt, and thrive to meet the needs of a fast-paced, changing environment
  • Strong troubleshooting and problem-solving skills
  • Desire to be detailed, very responsive, and committed to quality
  • Ability to navigate organizationally in order to accomplish tasks and work on multiple efforts simultaneously
  • Hands on experience in the technology stack Java, Spring Framework, Spring Boot, PL/SQL, Angular and .NET.
  • Devops, Monitoring and cloud computing skills
  • Proven ability to solve a variety of problems, typically of complex scope with minimal reference to established policies and procedures
  • Hands-on experience in troubleshooting RESTful Web Services with Java technologies.
  • Makes decisions based on theory or concepts when solving problems of highly complex or technical nature
  • Solid experience in architectural patterns, micro-services, messaging/event driven frameworks and enterprise databases in an agile environment.
  • Practical experience in CI/CD practices.
  • Ability to solve and work on production issues using various tools such as Splunk and Datadog
  • Understanding server infrastructure and server certificates
  • GIT, Maven, Jenkins, uDeploy experience
  • Passion for technology and troubleshooting complex problems.
  • Be Collaborative: Work in partnership with the users, Architecture and Engineering teams to deliver end-to-end solutions
  • Be Creative: Promote and foster an environment of innovation to deliver solutions to market which help improve scale and efficiency, business growth and investment performance
  • Influence Others: In partnership with the delivery and engineering leads in US, Ireland and India, help advance and support product, delivery and technical practices
  • Inspire Others: Demonstrate a deep passion for technology and financial domain and create an ability to tap into the creative minds of the engineering team
  • Having an AWS Certification is a plus
  • Exposure in Message Oriented Middleware APIs JMS, ActiveMQ, IBM MQ, Apache Kafka
  • Experience in agile methodology
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The Team

The Product Area s mission is to provide a robust, accurate, reliable, high performing and cost-effective platform that generates, archives, and reconciles non-regulatory and regulatory financial communications which meet all regulatory and compliance requirements and facilitates an exceptional end investor experience through consumers across all Lines of Business. In this role, you will serve as a full stack engineer supporting the Production Excellence squad in the Customer Communications Product Area in Core Brokerage. You will work on stability initiatives including scalability, capacity, performance of Customer Communications applications. You will work closely with the Squad Lead and other developers to drive a culture of stability, resiliency & performance as a priority on equal footing with functionality through a proactive production excellence discipline leading to zero customer impacting incidents.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a

Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelityu2014we offer a range of opportunities for learning so you can build the career you ve always imagined. Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,

detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at

fidelitycareers.com .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to

accommodations@fmr.com .

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