Systems Services and Support Analyst

4 weeks ago

Roanoke, United States Fidelity Investments Full time

Job Description:The RoleFidelity Investments Core Brokerage Technology Domain is seeking an experienced Senior Systems Support & Analyst to join the Production Excellence squad and work with the Customer Communications Production Support squad in providing superior stability and performance as we adapt to change. The Customer Communications Product Area is part of the Core Brokerage Platform Domain (formerly the Operations Service Group - Technology organization). The Expertise and Skills You BringBachelors or equivalent with 5+ years of experience in information technologyFinancial services experience preferredRobust critical thinking skills coupled with a growth demeanor and drive to learn and engage with peers in problem solving discussionsDemonstrated experience in communicating technical needs and capabilities to non-technical team members and partnersDelivering quality technology solutions to complex business issues in an agile environmentCollaborate with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative mannerStrong analytical and critical thinking skills and ability to tackle issues by making timely decisions based on facts, knowledge, experience, and judgmentQuickly learn, adapt, and thrive to meet the needs of a fast-paced, changing environmentStrong troubleshooting and problem-solving skillsDesire to be detailed, very responsive, and committed to qualityAbility to navigate organizationally in order to accomplish tasks and work on multiple efforts simultaneouslyHands on experience in the technology stack - Java, Spring Framework, Spring Boot, PL/SQL, Angular and .NET.Devops, Monitoring and cloud computing skillsProven ability to solve a variety of problems, typically of complex scope with minimal reference to established policies and proceduresHands-on experience in troubleshooting RESTful Web Services with Java technologies.Makes decisions based on theory or concepts when solving problems of highly complex or technical natureSolid experience in architectural patterns, micro-services, messaging/event driven frameworks and enterprise databases in an agile environment.Practical experience in CI/CD practices.Ability to solve and work on production issues using various tools such as Splunk and DatadogUnderstanding server infrastructure and server certificatesGIT, Maven, Jenkins, uDeploy experiencePassion for technology and troubleshooting complex problems.Be Collaborative: Work in partnership with the users, Architecture and Engineering teams to deliver end-to-end solutionsBe Creative: Promote and foster an environment of innovation to deliver solutions to market which help improve scale and efficiency, business growth and investment performanceInfluence Others: In partnership with the delivery and engineering leads in US, Ireland and India, help advance and support product, delivery and technical practicesInspire Others: Demonstrate a deep passion for technology and financial domain and create an ability to tap into the creative minds of the engineering teamHaving an AWS Certification is a plusExposure in Message Oriented Middleware APIs - JMS, ActiveMQ, IBM MQ, Apache KafkaExperience in agile methodologyThe TeamThe Product Area's mission is to provide a robust, accurate, reliable, high performing and cost-effective platform that generates, archives, and reconciles non-regulatory and regulatory financial communications which meet all regulatory and compliance requirements and facilitates an exceptional end investor experience through consumers across all Lines of Business. In this role, you will serve as a full stack engineer supporting the Production Excellence squad in the Customer Communications Product Area in Core Brokerage. You will work on stability initiatives including scalability, capacity, performance of Customer Communications applications. You will work closely with the Squad Lead and other developers to drive a culture of stability, resiliency & performance as a priority on equal footing with functionality through a proactive production excellence discipline leading to zero customer impacting incidents. Certifications:Category:Information TechnologyFidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

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