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Collections Representative

3 months ago

Omaha, United States biBERK Insurance Services Full time

biBERK, A Berkshire Hathaway Company, offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is expanding throughout the United States, and we're looking for talented individuals to join our team and establish a rewarding career with us.

Our success is founded on our strong reputation, and we have received an A+ "Superior" grade by the leading independent insurance rating organization. Backed by our ultimate parent company, Berkshire Hathaway Inc., our brand is founded upon trust, service, and innovation. If you're looking for an employer with integrity and flexibility, keep reading to learn about our benefits and job openings.

This is a remote role that can be worked from anywhere in the United States.

Job Responsibilities

The Collections Representative Trainee is responsible for collecting on delinquent accounts for our Voluntary, VCAP, and Residual Market business. The primary focus will be on past due workers' compensation insurance accounts with an additional focus on BOP, auto, and disability policies.

  • Identifying appropriate method to handle collection accounts (phone call to agent/ insured, e-mail, or document mailing)
  • Arrange installments on audit balances and current policies with payroll endorsements due to audits of prior terms
  • Effectively follow up on payment commitments
  • Management of accounts that are outsourced to collection agencies or attorneys
  • Handle all documentation requests from insureds, agents, and collection vendors
  • Provide superior customer service to internal and external customers
  • Explain of audit results to insureds and agents
  • Correspond with agents, insureds and internal personnel verbally or in writing on dispute issues and other audit related issues
  • Assist in explaining what resources are needed to resolve any issues with estimated audits
  • Submit all settlement offers to Department Manager for review and approval
Preferred Knowledge
  • Excellent verbal and written communication skills
  • Exceptional interpersonal and negotiation skills
  • Must have excellent problem solving skills
  • Bachelor's degree or an equivalent combination of education and experience preferred
  • Proficient Computer skills are essential for this role
About Us

biBERK is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBERK.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBERK are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

Some Highlights of our Benefits are:
  • Training is provided for this position
  • Defined career path for advancement
  • Generous amount of vacation and sick time
  • Closed on all major holidays
  • 401K with company match
  • A competitive healthcare package
  • Tuition reimbursement after 6 months of employment
  • Be part of Berkshire Hathaway, one of world's most admired companies


In accordance with pay transparency laws and regulations, the following good faith starting compensation is being provided. The starting compensation for this position is $20.00 per hour. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.