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Customer Care Representative

3 months ago

Omaha, United States Sirius Veterinary Orthopedic Center Full time
Job DescriptionJob Description

Sirius Veterinary Orthopedic Center provides top notch orthopedic care to over 1.5 million prospective clients and 300 plus veterinarians in the Omaha metropolitan area. Sirius Vet is looking for motivated, energetic, team-oriented individuals who take pride and find joy in helping others.

The Customer Care Representative (CCR) is the first and last impression of Sirius Vet. CCR’s are mainly responsible for clerical tasks, supporting the client and Sirius Vet Team. This role includes scheduling, record keeping, account maintenance, payment processing, and positive customer service.

This is a full time non exempt position, with a Monday-Friday schedule (NO WEEKENDS). The salary range starts $17 hourly. Sirius Vet offers Paid Time Off, Holidays, health (medical, dental, vision) and retirement benefits.

Responsibilities:

  • Schedule appointments using the phone, email and appointment software (ezyVet)
  • Collect and maintain medical records and client/patient forms
  • Follow established process to prepare for appointments, completing intake sheets prior to appointment
  • Prepare clients during appointments by greeting upon arrival, weighing patients, assisting to the exam room, explaining protocols, forms and estimates
  • Provide timely patient updates to the team with all pertinent information regarding stay and appointments
  • Communicate with team members and relay pertinent information regarding patients and/or appointments
  • Collect and process payments on services rendered, finalized invoices, and educate client on available finance options
  • Maintain a clean and presentable front desk and exam rooms, including cleaning patient accidents
  • Communicate effectively and courteously with clients
  • Email referral letters and discharge instructions to referring veterinarians, rehab clinics, and clients
  • Close transactions and reconcile end of day reports
  • Communicate inventory needs following internal process
  • Operate office equipment such as printer, scanner, and label maker
  • Assist in closing duties and cleaning tasks

Skills:

  • Effective communication, written and verbal
  • Technical knowledge of computers and office equipment
  • Office professionalism: empathy, active listening, positive attitude, adaptability, and resourcefulness
  • Veterinarian office knowledge
  • Ability to work independently and as a team
  • Strong attention to detail
  • Effectively multitask in a fast paced environment
  • Customer service skills

Qualifications:

  • High School Diploma
  • 1 year customer service experience
  • Veterinary experience preferred
  • Able to lift, carry, push and pull 40 lbs


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