Customer Support Representative

2 months ago

Charlotte, United States ScreenCloud Limited Full time

Hello, we're ScreenCloud

Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs.

At ScreenCloud, we're hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers' businesses thriving.

We're very proud of our product and we're also incredibly proud of our people. It's our 'ScreenClouders' and the culture they nurture that will take us where other companies just can't go. So if you're someone looking to join a team of talented individuals, apply below

The Role

We are looking for a Customer Support Representative to join our team our growing team in our Charlotte hub As the Customer Support Representative you will offer comprehensive assistance to both internal and external stakeholders, ensuring the smooth operation and positive experience of ScreenCloud.

Our Customer Support Representative will play a vital role in fostering strong internal and external relationships and contribute to ScreenCloud's overall success by delivering top-notch support.

Responsibilities

    • Respond to customer inquiries to ScreenCloud customers around the world
    • Own customer issues to the point of resolution, keeping our customers updated and ensure all information is logged and tracked
    • Empathetic customer communication and understanding of their priorities
    • Work across multiple teams and communicate our customers needs to the appropriate team
    • Identify key improvement areas
Requirements
    • Excellent communicator
    • Customer focused and target driven
    • Ability to handle pressure, juggle multiple responsibilities
    • High degree of flexibility, camaraderie and independence
    • A passionate problem solver
    • Ideally, previous experience in a fast-paced Customer Service Environment and a proven technical ability
Bonus Skills
    • Technical Background
    • SAAS experience


Interview Process and Experience

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles If you require any reasonable adjustments, please let our friendly recruitment team know.

Key Info

Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final

Hybrid Friendly Working: 2-3 days in Office

Flexi-Hours: We don't follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love

Benefits

Unlimited annual leave

Hybrid-friendly working

Working from home fund

Flexible working hours

401k

Commuter benefits

Consumer discounts

Enhanced parental leave

Personal development fund

Private medical insurance (including dental and vision)

Disability insurance (including life insurance, short-term & long-term disability cover)

Employee assistance programme

Our Values

At ScreenCloud our values are core, this means they are the starting point - they underpin everything we do and enable a culture we can be proud of, both internally and externally.

Trust & Transparency

Unconventional & Brave

Integrity

Continuous Learning & Development

FIND OUT MORE

Check out our Bangkok, Belfast, LA, Charlotte and London hub pages.

Click here for some podcasting with our co-founders.

Read our culture blog here.

Get social Follow us on Linkedin at @ScreenCloud - Digital Signage, and on Instagram at @Lifeatscreencloud

  • Customer Support Representative

    1 month ago

    Charlotte, North Carolina, United States CPI Security Full time

    Job Title: Customer Support RepresentativeJob Summary:CPI Security is seeking a Customer Support Representative to provide exceptional customer service and support for our security systems. The ideal candidate will have a strong background in customer service, technical support, and communication skills.Key Responsibilities:Respond to and resolve customer...

  • Customer Support Representative

    2 months ago

    Charlotte, United States ScreenCloud Limited Full time

    The Role We are looking for a Customer Support Representative to join our team our growing team in our Charlotte hub! As the Customer Support Representative you will offer comprehensive assistance to both internal and external stakeholders, ensuring the smooth operation and positive experience of ScreenCloud. Our Customer Support Representative will...

  • Customer Support Representatives

    1 month ago

    Charlotte, United States Daily Jobs Full time

    Our company strive to providing topnotch service to our clients. As we expand our operations We are looking for individuals to join our team and hiring for various positions within our company. This is perfect opportunity for those aiming to boost their earnings or interested in fulltime or parttime positions in a supportive setting. Responsibilities: ...

  • Customer Support Representatives

    2 months ago

    Charlotte, United States Daily Jobs Full time

    Our company strive to providing topnotch service to our clients. As we expand our operations We are looking for individuals to join our team and hiring for various positions within our company. This is perfect opportunity for those aiming to boost their earnings or interested in fulltime or parttime positions in a supportive setting. Responsibilities: ...

  • Customer Support Representative

    2 weeks ago

    Charlotte, United States Read Theory Full time

    Tl;dr ReadTheory, a bootstrapped EdTech company with one million active students, is looking for a customer support representative in a part-time position to help support our teachers via chat. Note: We only accept applicants CURRENTLY LIVING in the USA Why is this a great position? ReadTheory has a truly unique story. We grew from 0 to one million active...

  • Customer Support Representative

    2 months ago

    Charlotte, United States Read Theory Full time

    Tl;dr ReadTheory, a bootstrapped EdTech company with one million active students, is looking for a customer support representative in a part-time position to help support our teachers via chat. Note: We only accept applicants CURRENTLY LIVING in the USA Why is this a great position? ReadTheory has a truly unique story. We grew from 0 to one million active...

  • Customer Support Representative

    3 months ago

    Charlotte, United States ReadTheory Full time

    Tl;dr ReadTheory, a bootstrapped EdTech company with one million active students, is looking for a customer support representative in a part-time position to help support our teachers via chat.Note: We only accept applicants CURRENTLY LIVING in the USAWhy is this a great position?ReadTheory has a truly unique story. We grew from 0 to one million active...

  • Customer Support Representative

    2 weeks ago

    Charlotte, United States ReadTheory Full time

    Tl;dr ReadTheory, a bootstrapped EdTech company with one million active students, is looking for a customer support representative in a part-time position to help support our teachers via chat.Note: We only accept applicants CURRENTLY LIVING in the USAWhy is this a great position?ReadTheory has a truly unique story. We grew from 0 to one million active...

  • Customer Support Representative

    2 months ago

    charlotte, United States ReadTheory Full time

    Tl;dr ReadTheory, a bootstrapped EdTech company with one million active students, is looking for a customer support representative in a part-time position to help support our teachers via chat.Note: We only accept applicants CURRENTLY LIVING in the USAWhy is this a great position?ReadTheory has a truly unique story. We grew from 0 to one million active...

  • Customer Support Representative

    4 weeks ago

    charlotte, United States ReadTheory Full time

    Tl;dr ReadTheory, a bootstrapped EdTech company with one million active students, is looking for a customer support representative in a part-time position to help support our teachers via chat.Note: We only accept applicants CURRENTLY LIVING in the USAWhy is this a great position?ReadTheory has a truly unique story. We grew from 0 to one million active...

  • Customer Relations Representative

    2 months ago

    Charlotte, United States Dynamic Marketing Acquisitions Full time

    Customer Relations Representative  Are you ready to take your career to the next level? We invite you to become a vital part of our dynamic sales team as a Customer Relations Representative. Our company is rapidly expanding and well-established, and we're searching for individuals who are passionate about building lasting customer relationships and...

  • Customer Service Representative

    4 weeks ago

    Charlotte, North Carolina, United States Strategic Staffing Solutions Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Strategic Staffing Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service via phone and email, resolving customer issues in a timely and professional manner,...

  • Customer Service Representative

    1 month ago

    Charlotte, United States TK Promotions Inc Full time

    We are currently seeking a highly motivated customer-focused individual to join our team as a Customer Service Representative. This role is a unique blend of cultivating new business opportunities and providing exceptional support to valued customers. If you have a passion for building relationships, driving growth, and delivering top-notch customer service,...

  • Customer Service Representative

    1 month ago

    Charlotte, United States Calculated Hire Full time

    Customer Service Representative II Onsite - Charlotte, NC 3 Months Contract (W2), Weekly Pay (40 hours/week) Desired Start Date: TBD Calculated Hire is in search of a Customer Service Representative II for our Fortune 100 Financial Services company. You will be responsible for the following components: Job Description: In this contingent resource...

  • Customer Service Representative

    1 month ago

    Charlotte, North Carolina, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive experienceTake customer orders using our technology and Point...

  • Customer Service Representative

    4 weeks ago

    Charlotte, North Carolina, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Greeting customers and ensuring they have a great experienceTaking customer orders using our technology and Point of Sales...

  • Customer Service Representative

    4 weeks ago

    charlotte, United States Calculated Hire Full time

    Customer Service Representative IIOnsite - Charlotte, NC3 Months Contract (W2), Weekly Pay (40 hours/week)Desired Start Date: TBDCalculated Hire is in search of a Customer Service Representative II for our Fortune 100 Financial Services company. You will be responsible for the following components:Job Description:In this contingent resource assignment, you...

  • Customer Service Representative

    1 month ago

    Charlotte, United States Calculated Hire Full time

    Customer Service Representative IIOnsite - Charlotte, NC3 Months Contract (W2), Weekly Pay (40 hours/week)Desired Start Date: TBDCalculated Hire is in search of a Customer Service Representative II for our Fortune 100 Financial Services company. You will be responsible for the following components:Job Description:In this contingent resource assignment, you...

  • Customer Service Representative

    1 month ago

    Charlotte, United States Calculated Hire Full time

    Customer Service Representative IIOnsite - Charlotte, NC3 Months Contract (W2), Weekly Pay (40 hours/week)Desired Start Date: TBDCalculated Hire is in search of a Customer Service Representative II for our Fortune 100 Financial Services company. You will be responsible for the following components:Job Description:In this contingent resource assignment, you...

  • Customer Service Representative

    1 month ago

    charlotte, United States Calculated Hire Full time

    Customer Service Representative IIOnsite - Charlotte, NC3 Months Contract (W2), Weekly Pay (40 hours/week)Desired Start Date: TBDCalculated Hire is in search of a Customer Service Representative II for our Fortune 100 Financial Services company. You will be responsible for the following components:Job Description:In this contingent resource assignment, you...