Application Support Analyst

2 weeks ago

Walnut Creek, United States AmNet Services, Inc. Full time

America Networks is a leading sensor and networking solutions partner for companies in the Industrial, Manufacturing, and Waste management sectors. We design and manufacture sensors for storage tanks, water metering, energy metering, gas monitoring, and asset management. Our founders are experienced telecommunications engineers with over 200 years of combined expertise in designing, optimizing, and performance engineering for various international wireless carriers. They identified the need for low power, cost-efficient sensors that collect data, generate alerts, and predict necessary actions. We integrate these sensors with low power, wide area (LPWA) networking technologies to help clients reduce recurring costs associated with operating IoT networks of sensors and connected devices. We specialize in the design, deployment, optimization, and support of these networks. Whether you require an off-the-shelf or a custom solution, we will create a tailored solution and deploy the data on the most suitable cloud platform, including your own. Job Description * MUST BE PROFICIENT WITH TOOLCHAIN AUTOMATION * BMC REMEDY KNOWLEDGE A BIG PLUS Advanced hands-on technical support is provided with a strong focus on automating support processes. Hands-on experience in DevOps is required. Respond to errors and emergencies within applications and programs; Provide first-tier support to end users for IT applications; Assist in the implementation and maintenance of databases and systems; Experience in debugging web applications; Monitor tickets assigned to the queue and process them on a first-in, first-out basis based on priority; Document internal procedures; Report issues to the Application Vendor or Internal Team for escalation; Participate in rotating 24x7 on-call support coverage for escalated issues; Provide technical support training and guidance to customers and team members; Deliver excellent customer support through direct contact via phone, email, and case documentation. Knowledge of the following is a plus: Apache Webserver Apache Tomcat AngularJS Nginx PM2 Remedy ARS 9.x UNIX (Solaris) Linux (Redhat) MongoDB Shell scripts Jenkins #J-18808-Ljbffr

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