Senior Analyst, Quality Assurance

4 weeks ago

Ottawa, United States Whirlpool Corporation Full time

ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

The team you will be a part of

The Quality Assurance team analyzes and implements quality standards for components, materials or services. Applies measures, sampling methods, testing methodology and other procedures to ensure that quality standards are met. Prepares reports and recommends improvements. Collaborates with suppliers and ensures effective corrective actions are implemented when needed and contributes to supplier quality improvement programs

This role in summary

A Supplier Quality Engineer drives the manufacturing site supply base toward operational excellence by developing their ability to improve product and service quality performances through the application of effective preventive and problem-solving tools and techniques. The SQE position is responsible for the plant's suppliers' performance by ensuring their compliance with our raw material designs implementing supplier audits, asking for corrective actions when required, providing follow-up on first part approvals (PPAP), and working with the Procurement department to ensure correct development of Suppliers. Duties also include assisting the department leadership team with essential functions and daily activities, as required. Will report directly to the Supplier Quality Engineering group. Must be available for all shifts.

Your responsibilities will include

  • Ensure that all components necessary for the manufacture of the product meet the design specifications through the PPAP approval process.
  • Provide Rapid Response diagnostic services and initiate appropriate actions to address supplier-related assembly line issues.
  • Determine the approval or rejection of components considering their impact on the process and/or operation of the product.
  • Establish the time necessary for temporary concessions or approvals of components, as well as ensure that suppliers comply with the design characteristics of the parts.
  • Create and provide follow-up with suppliers on 8D reports and Controlled Shipping process, reviewing the effectivity of the implemented containment and corrective actions and having communication with our affected areas (production, logistics, GPO).
  • Manage the return material authorizations procedure (RMA) and make sure this process keeps its finance compliance with SOX, this implies having control on the material kept in quarantine, material rejected from warehouses and production lines
  • Create and execute supplier audit process based on supplier's performance and their component's criticality.
  • Identify quality improvement opportunities and drive problem-solving with appropriate cross-functional teams( kaizen).
  • Supervise Engineer Technicians and give direction on corrective action, communications with suppliers, and containment/rework implementation.
  • Advise and develop the necessary strategies to reduce customer field complaints.
  • Support the Plant strategies, methodologies, and initiatives, related to Supplier Quality.
Minimum requirements
  • Bachelor's Degree - Mechanical or Electrical preferred
  • 5+ years of experience in a manufacturing environment
  • Leadership skills to manage quality associates
Preferred skills and experiences
  • Experience with administrative and leadership responsibilities
  • Experience and knowledge of mechanical commodity components as motors, compressors, pumps, and in general components used in the refrigeration category
  • Experience with manufacturing and production processes and engineering principles
  • Excellent organizational and time-management abilities
  • Experience in APQP and PPAP approval processes
  • Experience auditing manufacturing and quality processes.
  • Experience in using statistical tools
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel), and Adept at the use of Google Suite; Sheets, Docs, and Slides.
  • Blueprint and GD&;T (Geometric Dimensioning and Tolerance) experience or training preferred.
  • Able to use advanced shop mathematics, read highly complicated drawings, use a variety of measuring devices, and use of specialized training.
  • All required WCM (World Class Manufacturing) Quality Tool Certifications, particularly 8D Problem Solving and Kaizen methodology.
  • Excellent interpersonal/communication skills
  • Proven leadership abilities
  • Proven ability to plan, organize, and prioritize tasks
Additional information

Whirlpool's Ways of Working
Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We apply 'always on' flexibility to all work days. You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.

We offer other flexibility and industry-leading time-off benefits that will help you balance what's important at work and at home, including:
  • Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
  • Sabbatical - Four weeks paid leave after every five years of service.


Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

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