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Store Associate

2 months ago

East Brunswick, United States Goodwill Industries NYNJ Full time

Goodwill Industries of Greater New York and Northern New Jersey, Inc. Job Description & Physical Demand Analysis Position Title: Store Associate Department: Retail Reports To (Title): Store Manager

Position Type: FLSA - Non-Exempt Supervising Staff: No

* For a limited time, you will receive a $500 sign-on bonus

after successfully completing your introductory 90-day period.

PLUS earn weekly bonuses for meeting your store goals* General Purpose:

The primary duties and responsibilities. The Store Associate is responsible forall functions of Production, ensuring the efficient and effective flow of merchandise from the stockroom to the sales floor. The Store Associate is to be a “Goodwill Ambassador” and is expected to role model Goodwill’s mission in all actions and interactionsin order tocreate a positive customer-centric experience. Essential Functions / Daily Activities:

The core responsibilities of the job. Have a friendly customer service attitude. Consistently achieve brand productivity standard for donation processing, replenishment and clearance pulls. Maintain stockroom standard operating procedures (SOP) to support efficient and effective handling and placement of merchandise, visual props, marketing and fixtures to maximize sales and productivity. Execute efficient and effective donation processing by executing sorting, tagging and pricing to standard; track and communicate units/racks per hour productivity to store leadership. Support, understand and adhere to Goodwill NYNJ visual and operational standards to maximize merchandise presentations when flowing product from the stockroom to the sales floor. Partner with store leadership to ensure all aspects of replenishment are properly executed to include Fill the floor, recovery of the floor, merchandise rotation, and merchandise adjustments. Engage in, maintain and support safety standard on sales floor and in the stockroom; communicate safety concerns to store leadership. Engage all customers and donors, providing best in class customer experience. Share Goodwill NYNJ mission with our donors while attending the donations area, providing an exceptional customer experience and showing appreciation for their donation by handling with care. While acting as the Donation Attendant, provide a donor receipt, presort all donations to Goodwill NYNJ standard, ensuring product is properly prepped for processing by the Stock team. SAFETY & SECURITY PROTOCOLS Adhere to all Goodwill and personnel policies and procedures; follow good safety and security practices including reporting safety hazards and injuries to the Store Manager, HR, and/or Job Coach if applicable . Donations Greet customers and donors within 30 seconds of entering with a friendly and positive attitude and offer toassistwith donation if needed. Offer a receipt for donations and educate every customer about applicable literature. Keep the inside/outside of the donationarea,neatclean, and organized. Thank every customer for their donation and invite them to return. Facilitatecontactless donation process by ensuring that blue bins/cages are set up directly inside the donations area for stores with a separate donations entrance and that blank receipts will be available for donors on small table in donations area. Follow policy for safe handling of product for processing of donations upon receipt. Maintaincount on donors on tracking tool. Sorting & Grading Separate donations of textiles, homewares,electronic, shoes and accessories out of bins and cages onto processing tables, conduct a quality check, and organize items into containers. Textiles (clothing/garments) –

Hang 85 garments/articles of clothing per rack every hour (goals may vary by store location) Houseware (Ware) Items –

Production goals vary based on store location and size. Accessories (Hats, jewelry, scarves, gloves, shoes) –

Production goals vary based on store location and size. Hanging Neatly hang garments according to garment category and color while preserving their shape. Tagging & Pricing

- Tag items using approved key pricing, print the price tags using the Solutions POS Printer Pushing and Placing

racks, carts and totes of product to the sales floor and place product onto fixtures. *Activities are subject to change to meet business needs with management approval.

Tagging & Pricing

-

Tag items using approved key pricing, print the price tags using the Solutions POS Printer Pushing and Placing

racks,carts and totes of product to the sales floor and place product onto fixtures. *Activities are subject to change to meet business needs with management approval. Qualifications:

The minimumeducational and experience requirements/preferences. 1 year of Retail or Customer Service Experience preferred. PreviousStock experience required. High School Diploma, equivalent or combination of education/experience required. Skills Required:

The minimum skills required or preferred Proven ability to drive and exceed individual and store results. Proven ability to build lasting relationships with customers and colleagues. Ability to adapt to and engage with different customers. Strong communicationskills with customers, sales leadership team and colleagues. Demonstratedcollaborative skills and ability to work well within a team. Ability to receive feedback andact when appropriate. Accuracy and attention to detail required. Ability to work a

flexible schedule

based on business needs whichincludes,

evenings,

weekends and holidays. Ability to handle multiple tasks while working in a fast ‐ paced and deadline ‐ oriented environment. In addition to the functions described above, this role may include other responsibilities and duties as assigned on occasion, based upon Goodwill NYNJ needs and/or requirements. Note

: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Work Environment:

Describe unusual working conditions orenvironmentalfactors. Material and equipment used: Computers, faxes, copiers, phones. Travel requirements: minimal Hazardous exposure category: Place an “X” in theappropriate category for the role: I. ____ X_____

involves an inherent potential for contact with blood, body fluids or tissues. Appropriate protective measures arerequiredfor every employee engaged in Category I tasks. II. __________ Involves no exposure to blood, body fluids, or tissues, but potential exposure in usual work. Employees performing Category II tasksdon’tneed to wear protective equipment, but they should be prepared to put on protective equipment on short notice. III. __________ involves no exposure to blood, body fluids, or tissues, although situations can be hypothesized under which anyone, anywhere, mightencounterpotential exposure to body fluids. PHYSICAL REQUIREMENTS LIFTING REQUIREMENTS 1. _____Sedentarywork-Exerting up to 10 pounds of force occasionally and/or a negligible amount of forcefrequentlyto lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing arerequiredonlyoccasionallyand all other sedentary criteria are met. 2. _____Lightwork-Exerting up to 20 pounds of force occasionally, and/or to 10 pounds of forcefrequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work. 3. _ __Mediumwork-Exerting 20 to 50 pounds of force occasionally, and/or 10-25 pounds of forcefrequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for light work. 4. __

X __Heavywork-Exerting 50 to 100 pounds of force occasionally, and/or 25-50 pounds of force constantly to move objects. Physical demand requirements are in excess of those for medium work. _____Very heavy work-Exerting in excess of 100 pounds of force occasionally, and/orin excess of50 pounds of forcefrequently, and/orin excess of20 pounds of force constantly to move objects. Physical demand requirements are in excess of those for heavy work.

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