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Shift Manager
5 months ago
POSITION: Opener-Closer Position
REPORTS TO: General Manager, Co Manager, Shift Manager and Area Supervisor
JOB SUMMARY: The Opener/Closer works productively to fulfill their job requirements and assists the Management Team in achieving restaurant goals of customer satisfaction, sales and profitability.
Fun, fast paced, flexible, and people focused work environment where you can find your first job or work on leadership skills and find a place to advance. We are looking for employees that are:
Friendly
Fun
Hard working
Dependable
Respectful
Authorized to work in the United States
We Offer:
* Paid Training
*Tip Sharing
* Fun Atmosphere
* Friendly Environment.
* Part Time or Full Time Positions
* Flexible scheduling including weekends.
* Day shift, Night Shift and Mid Shift work opportunities
* Annual Raises
* Advancement opportunities
We are doing more than serving pizza we are serving people by holding to our values of:
PERFORMANCE RESULTS:
1. Serves customers their complete, correct order within service time goals according to the Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures, and if necessary, the Remedy Process.
2. Prepares and ensures consistent, high quality products are served to customers described in the Little Caesars Team Member Orientation and Training Handbook and as shown on the station job helpers.
3. Displays the proper image and follows Little Caesars policies, procedures and standards of conduct as outlined in the Little Caesars Team Member Orientation and Training Handbook.
4. Cleans and organizes work stations and ensures the standards for restaurant image are maintained as directed by management and as required by the local health department.
5. Performs cash management responsibilities and ensures compliance by Team Members to all safety and security procedures as defined in the Little Caesars Team Member Orientation and Training Handbook.
6. Provides direction and feedback to Team Members and follows up by coaching/ counseling to ensure job duties are performed and all Little Caesars standards, procedures, and policies are achieved.
7. Performs the tasks associated with food, paper, labor, and utility cost controls and monitors shift activities to ensure compliance.
8. Completes all paperwork neatly and accurately as described by the Operation Resource Guide or as directed by management.
9. Follows all procedures associated with opening and closing the restaurant appropriately handles unexpected occurrences, and notifies appropriate parties in a timely fashion.
10. Completes assignments as directed by the General Manager including, but not limited to; nightly end paperwork, training, marketing, restaurant image and cleanliness.
Nature & Scope
The Opener/Closer receives direction and training from the Restaurant Manager, the Operations Class, and Little Caesars training materials. During each shift, they motivate, direct and coach Team Members to work proficiently at their assigned stations, and then follow-up to ensure tasks are completed in a timely manner, according to Little Caesars procedures.
They ensure the restaurant is prepared to meet the needs of their customers and work diligently to ensure each customer is satisfied with the service and product they receive.
They support the Restaurant Manager and assist in building sales and controlling costs by using all cost control tools and processes. They trouble shoot operation problems and find acceptable solutions.
This position requires a hands on style of management and physical work such as: lifting, squatting, and standing for long periods of time.
Task Analysis
To perform the functions listed in this job description, the following tasks will be required:
•The ability to lift and move 55 pounds.
•The ability to reach and move items from as high as 6 feet and as low as 6 inches off the ground.
•The ability to control and utilize equipment safely and correctly (sheeter machine, VCM, sauce ladle, cheese cups, pan grippers, spatula, pizza and dough cutter, different types of knives, can opener, pastry brush, scales, microwave, telephone, cash register, etc.).
•The ability to apply pressure to cut through products and/ or clean equipment/ utensils.
•The ability to count, separate and weigh all types of food products and inventory items.
•The ability to effectively communicate to customer and co-workers (reading, speaking, hearing, writing, etc.).
•The ability to understand directions, instructions and product specifications.
•The ability to process and complete customer orders.
•The ability to comprehend all training materials and practice standard operating procedures.
•The ability to successfully pass required training programs for certification.
•The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash handling results and projected business needs.
•The ability to legally drive an automobile adhering to all state and local traffic laws.
•The ability to supervise a number of people at the same time and to motivate them to meet goals, duties and deadlines.
Qualifications
The Shift Manager must:
1. Have previous experience in restaurant, retail or a position involving customer contact.
2. Be at least 18 years of age.
3. Possess a high school degree and possess basic math skills.
4. Be interviewed by Restaurant Manager, Area Manager or Franchise Owner.
5. Possess excellent verbal communication and interpersonal relations skills.
6. Be dependable, hard working and have the ability to work under pressure and in stressful situations.
7. Be able to work a standard schedule of approximately 30+ hours per week and be able to perform all the essential functions of the job.
8. Possess a valid driver's license from the state of residence with a driving record maintained within company guidelines. Possess a reliable vehicle and auto insurance as a primary to complete daily banking and catering responsibilities as directed by Manager.
9. The U.S. Department of Justice (INS Division) requires that each Team Member Provide documentation that proves their eligibility to work in the United States.
Please Note: Little Caesars reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.
We are doing more than serving pizza we are serving people by holding to our values of:
Serve others: We are in the business of making our customers' lives easier every chance we get. We are generous and selfless.
Own your work: We give more than what's expected. We embrace accountability and care deeply. We have relentlessly high standards and never accept less than the best.
Invent Something: We make things happen. We are curious, adventurous and open-minded. We believe in taking the initiative to improve whatever we touch. We dream it, then do it.
Never Give Up: We act fast with fearless determination. Obstacles never stop us from reaching our goals.
Be an All-Star: We believe in more than just being a player. We aim to raise the bar, inspire, motivate, mentor, and make an impact. We strive to be a force of good and a source of fun.
