Collections Program Manager

3 weeks ago

New York, United States Intuit Inc Full time

Overview Intuit is a mission-driven, global financial platform company that helps our customers put more money in their pockets, eliminate work and drudgery, and ensure every financial decision is made with confidence. People who work for themselves fuel our economy. In the U.S., small businesses employ 60% of the workforce and create 80% of new jobs. Oftentimes the odds are stacked against them with 50% failing in the first 5 years. Intuit’s Small Business and Self-Employed Group (SBSEG) is devoted to creating a portfolio of solutions to meet small businesses’ needs and dramatically improve their success rate. Although traditionally known for accounting and bookkeeping, QuickBooks is rapidly expanding services through which SMBs run their business. Trillions of dollars of invoices and bills run through QuickBooks, and Intuit pays out $115B+ to workers every year, making Intuit the largest SMB payroll provider. In the past few years alone QuickBooks has launched multiple game changing FinTech offerings and is uniquely positioned to lead the industry. From the launch of QuickBooks Capital in 2017 to the launch of the QuickBooks Cash bank account in 2020, the pace of FinTech innovation at Intuit has never been greater. We are looking for a strategic and organized problem solver with a passion for innovation and data-driven optimization. You will be a part of the QuickBooks Capital Servicing and Collections team working alongside senior leaders to drive one of the lending organization’s critical functions. This role will report to the Head of Servicing & Collections. What you'll bring + 7+ years of experience in commercial debt collections with a focus on project/program management + Ability to navigate between the big picture and execution details simultaneously + Track record of taking extreme ownership in driving to decisions and outcomes + Experience with leading change across a large organization, including acting as a catalyst to accelerate outcomes + Outstanding empathy and understanding of the small business owner and their finances + Ability to work in a fast paced and quickly changing environment + Strong communication skills with the ability to simply lay out the conclusions and reasons for each decision + Analytical mindset, strong excel skills, SQL is nice to have How you will lead + Develop and implement strategies for efficient and effective collections processes for two lending products from first delinquency through recoveries post charge off + Oversee and manage a team of 20+ collections agents via a third party relationship + Provide guidance, training, and support as needed + Monitor delinquency and roll rate reports and prioritize collections efforts based on delinquency levels + Communicate with 3p agency managers to negotiate and manage settlement and payment plan requests with a goal towards driving down losses + Review and analyze customer accounts to identify potential issues and recommend appropriate actions to minimize losses + Ensure compliance with relevant regulations and company policies related to collections practices + Respond to audit requests and manage corresponding controls within the team’s risk framework + Collaborate across functions including data operations, product, engineering, marketing, customer success, accounting, finance to streamline and improve processes + Utilize collection software and tools to track and document collection activities, maintain accurate records and generate reports + Stay informed about industry trends, best practices and new technologies related to collections management + Continuously assess and refine collections strategies to optimize cash flow and reduce bad debt losses EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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