Sr Customer Service Associate

2 months ago

Louisville, United States ADI Global Full time
Job Description

ADI is a leading global distributor of low voltage products including Intrusion Alarm Systems, CCTV, Fire Alarms, Access Control Systems, Commercial and Residential Audio & Video products, Wire & Cable, Tools, Business telephone systems, Structured cabling, and related accessories.

ADI is a multi-brand distributor, representing over 600 suppliers in North America. ADI operates over 95+ branch locations in major markets throughout the USA and Canada. Each of our branch offices are designed to support both walk in, local B2B customers with a modern "retail" format; as well as support our distant customers through our state-of-the-art telephone system capabilities.

Serve as the primary customer contact for Returns, you will be assigned a portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, repairs, and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Sales branches, inside sales, Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support order processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Resideo be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer.

JOB DUTIES:

  • Receiving inbound calls from customers, branches, and vendors.
  • Processing of Returns, which could consist of data entry (customer invoicing, order processing) of credits, repairs, exchanges.
  • Work inbound emails daily
  • Providing follow-ups pertaining to returns and repairs to ensure product is handled efficiently.
  • Delivers highest quality of customer service to ADI customers, branches, and vendors.
  • Must be self-motivated and willing to cross-train and assist in other areas as required.
  • Ensures a neat / clean work environment by cleaning work areas and discarding materials in the proper manner.
  • Must be able to function in a team environment and be able to effectively communicate with other team members and Supervision.
  • Participate in all continuous improvement activities within the organization.
YOU MUST HAVE:
  • 2 years of customer service experience
  • Computer skills, typing skills is a requirement.
  • Proficient in Excel, Word, and Outlook
  • Strong communication skills, both verbal and written
  • Strong customer service, organization, and multi-tasking abilities
WE VALUE:
  • Ability to learn quickly and think outside the box.
  • Worked with vendor relations.
  • Strong work ethic, do what it takes to get the job done approach, while maintaining high business ethical standards
  • Self-motivated, able to work independently.
  • Teamwork, have a team mentality.
  • Professional demeanor
  • Positive can-do attitude
  • Commitment to discovering ways to improve service.
WHAT'S IN IT FOR YOU:
  • Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
  • 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
  • 12 paid holidays each year
  • Four weeks parental leave without using vacation time
  • Employee discounts on company products and other retail/service providers

#LI-WD1

About Us

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

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