Customer Representative

2 months ago

Binghamton, United States Iberdrola Full time
POSITION - Union: NYSEG Customer Representative Kirkwood
LOCATION: Binghamton: 18 Link Drive, Binghamton, NY, 13904

HOURS: 8.5 hour shift between the hours of 7AM - 7PM
STARTING HOURLY RATE: $26.46

This position is available through out the year with different start dates. Next anticipated start date 01/20/2025

Are you interested in a career as a customer service representative at NYSEG? This position will give you exposure to the evolving energy industry working independently and in a team setting. As a Customer Service Representative (CSR) you will handle all phases of customer inquiries received by telephone, correspondence (written, email, and chat); and process applications for service and extension of facilities. You will respond to customer inquiries and complaints (bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. All CSR employees will respond to inbound service emergencies; this position requires strict attendance in a storm role.

Responsibilities
  • Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines. Records entries of customer transactions into set operating systems.
  • Provides account information to customers and explains bill service policies and customer rights.
  • Conducts credit and collection work as necessary, including deposits, and final/charge off collection. Performs evaluations, and investigates, analyzes, and resolves, where possible, billing problems.
  • Initiates service orders, Work Management System (WMS) orders, and performs associated action as requested.
  • Ability to work with limited supervision and escalate complex cases as necessary.
  • Other customer service duties as required, including operation of a two way radio.
Skills and Requirements
  • High School Diploma/GED equivalent.
  • Associate Degree, BA/BS in related field of study is preferred.
  • Good communication skills, both oral and written, with strong customer service orientation.
  • Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
  • Strong problem-solving skills.
  • Able to work flexible schedule, as well as be available during storm/emergency situations.
  • Works well within a team.
  • MS Office skills.
  • Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.
  • This is a Union position with a probationary period.


Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country

AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables

Job Posting End Date:
July-31-2025

  • Customer Service Representative

    2 months ago

    Binghamton, United States U-Haul Full time

    Compensation Range: $14.20 to $15.62 Hourly Location: 113 Chenango St, Binghamton, New York 13901 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Specialist

    5 days ago

    Binghamton, New York, United States Iberdrola Full time

    Job SummaryThis role offers a unique opportunity to work in the evolving energy industry, providing exceptional customer service and support. As a Customer Service Representative (CSR), you will handle various customer inquiries and complaints, utilizing established procedures and policies.

  • Energy Industry Representative

    1 week ago

    Binghamton, New York, United States Iberdrola Full time

    About the PositionWe are seeking a highly skilled individual to join our team as a Union Customer Support representative. This position requires strong communication skills, both oral and written, with a customer-focused orientation. You will be responsible for resolving customer problems and complaints, while also providing account information and...

  • Customer Support Specialist

    5 days ago

    Binghamton, New York, United States U-Haul Full time

    Are you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment where every day brings new challenges and opportunities? If so, we invite you to apply for the Customer Service Representative position at U-Haul. This role offers a unique blend of customer-facing skills and behind-the-scenes operations...

  • Part-Time Retail Sales Representative

    3 months ago

    Binghamton, United States Wireless Vision Part time

    Job DescriptionJob DescriptionNY Part-Time Retail Sales RepresentativeT-Mobile Premium Retailer – Wireless VisionDo the hottest new tech trends excite you? Do you naturally make connections with people everywhere you go? Then a Retail Sales Representative role with Wireless Vision would be a perfect fit for you.In this role, you will represent the T-Mobile...

  • Route Sales Representative

    1 week ago

    Binghamton, United States Frito-Lay North America Full time

    $3,000 retention bonus paid within 2 years (based on performance and eligibility)The Route Sales Representative is a full-time position that is responsible for delivering, selling, and merchandising Frito-Lays complete line of products including Lays, Doritos, Cheetos, Tostitos, Fritos, and many more to local stores including gas stations, dollar stores, and...

  • Member Services Representative

    3 days ago

    Binghamton, United States Broome County YMCA Full time

    Job Type Part-time Description The YMCA of Broome County is looking for friendly and customer-oriented Membership Services Representatives to join our team. In this role, you will be responsible for providing exceptional customer service to our members and assisting with their membership needs. If you are passionate about customer service and enjoy working...

  • Customer Experience Associate

    2 weeks ago

    Binghamton, United States Weis Full time

    OverviewLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!Location Address:160 Robinson StreetJob Description:ESSENTIAL DUTIES AND RESPONSIBILITIESThe Customer Experience Associate is responsible for...

  • Customer Experience Associate

    3 weeks ago

    Binghamton, United States Weis Full time

    OverviewLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!Location Address:1290 Upper Front StreetJob Description:ESSENTIAL DUTIES AND RESPONSIBILITIESThe Customer Experience Associate is responsible...

  • Customer Experience Associate

    3 weeks ago

    Binghamton, United States Weis Full time

    OverviewLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!Location Address:50 Pennsylvania AvenueJob Description:ESSENTIAL DUTIES AND RESPONSIBILITIESThe Customer Experience Associate is responsible...

  • Customer Experience Associate

    3 weeks ago

    Binghamton, United States Weis Full time

    OverviewLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!Location Address:160 Robinson StreetJob Description:ESSENTIAL DUTIES AND RESPONSIBILITIESThe Customer Experience Associate is responsible for...

  • Pharmaceutical Sales Representative

    3 weeks ago

    Binghamton, New York, United States Lynx Therapeutics Full time

    We are seeking an experienced Pharmaceutical Sales Representative to join our team as a Product Specialist. In this role, you will be responsible for promoting and selling our innovative pharmaceutical products to specialist customers.ResponsibilitiesDevelop and implement sales strategies to meet or exceed sales targetsBuild and maintain strong relationships...

  • Customer Service Automotive Sales Representative

    3 weeks ago

    Binghamton, New York, United States Mr. Tire Auto Service Centers Full time

    Job OverviewThe Guest Care Sales Specialist role is an exciting opportunity to join the Mr. Tire Auto Service Centers team as a key holder and manager on duty.Company InformationAt Mr. Tire Auto Service Centers, we are proud to be one of the leading automotive service and tire dealers in the United States, serving approximately five million vehicles...

  • Sales Representative

    2 weeks ago

    Binghamton, New York, United States Meier Supply Company, Inc. Full time

    About Meier Supply Company, Inc.We are a leading wholesale distribution business with a rich history and family culture. Founded in 1957, our company has grown to become an employee-owned organization with 18 locations across NY and Pennsylvania.Job Description:This Inside Sales position offers a unique opportunity to join a dynamic team where we value our...

  • Cashier Team Member

    5 days ago

    Binghamton, New York, United States Family Dollar Full time

    **Join Our Team:**Family Dollar is a leading discount retailer offering a wide range of products and services to our customers. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and contributing to the success of our business.**Compensation:**We offer a competitive salary of $13.25 per hour,...

  • Service and Rental Team Member

    6 days ago

    Binghamton, New York, United States U-Haul Full time

    Looking for a job that combines excellent communication skills with hands-on experience? Look no further! As a Customer Service Representative at U-Haul, you'll play a vital role in supporting our customers and helping them get the most out of our products and services. With a focus on continuous improvement and teamwork, this role is perfect for individuals...

  • Agent – Existing Business Assignment

    1 month ago

    Binghamton, United States State Farm Full time

    We are seeking professionals to become a State Farm independent contractor agent in Binghamton, NY. If you’ve ever had the desire to run your own business, but didn't know where to start, this could be the opportunity for you. No prior experience as an insurance agent is required.Being a State Farm agent gives you a unique opportunity to develop yourself...

  • Rental Sales Business Developer

    3 weeks ago

    Binghamton, New York, United States Penske Full time

    About the JobPenske Truck Leasing/Transportation Solutions is a premier global transportation provider. We offer innovative solutions to help companies move forward.Job SummaryThis Rental Sales Representative role is responsible for business development through the marketing of our rental product lines. The successful candidate will grow our existing...

  • Route Sales Representative

    2 weeks ago

    Binghamton, NY, United States Frito-Lay North America Full time

    $3,000 retention bonus paid within 2 years (based on performance and eligibility)The Route Sales Representative is a full-time position that is responsible for delivering, selling, and merchandising Frito-Lays complete line of products including Lays, Doritos, Cheetos, Tostitos, Fritos, and many more to local stores including gas stations, dollar stores, and...

  • Patient Access Representative

    3 months ago

    Binghamton, United States Guthrie Full time

    Position Summary: Communicates with patients, participants and staff to accurately schedule patients for prescribed procedures. Performs clerical and reception duties associated with patient registration. Education, License & Cert: High School Diploma or equivalent is required. Experience: Customer/patient relations experience required...