Director of National Accounts

Position Summary:

This position effectively solicits and becomes familiar with all accounts within the assigned market segments and/or geographic territory to drive group room nights for positive revenue impact. Builds relationships by delivering memorable experiences through specialized, personalized and preferential service. Meets and exceeds personal revenue targets.

Primary Duties and Responsibilities:

includes but not limited to:

Captures larger group business from assigned market segments and/or geographic territory to surpass revenue expectations of hotel and individual revenue goals

Initiates and follows-up on assigned leads

Maintains and participates in an active sales solicitation program including the use of Vidyard, and outside sales calls in market

Monitors production of all top accounts and evaluates trends within assigned markets

Meets and greets customers while they are in-house

Participates in key industry organizations and client events and attends assigned trade shows

Invites customers for entertainment and site inspection purposes

Assists the Director of Convention Sales with training the sales personnel

Maintains a business presence on Social Media Sites like LinkedIn, Facebook, Instagram including posting events that take place at Mohegan Sun

Assists with reviewing contracts, pulling reports and comparing them to the department budget prior to being sent to the customer

Secondary Duties and Responsibilities:

Keeps abreast of developments in the convention sales and service industry to maintain a competitive share

Attends staff meetings and other meetings, as deemed necessary

Adheres to all policies and procedures and is a Mohegan Sun Ambassador

Works within the boundaries of the position

Maintains confidentiality

Remains visible in all related areas of operation

Believes in and adheres to the Mohegan Sun Core Values and service standards

Actively promotes the Spirit of Aquai

Takes ownership of guest requests and issues and seeks assistance if outside the scope of the position

Completes required paperwork and reports in a timely fashion

Acts as a liaison with various departments and vendors

Minimum Education and Qualifications:

Bachelors’ Degree in Hotel Administration, Marketing, Business, Finance or a related field

Five years of experience in hotel sales including two years in a convention property with no less than 500 rooms

Two years of experience in booking groups of 200 or more guestrooms on peak nights for multiple nights

Experience in selling a property with a minimum of 50,000 square feet of convention/meeting space

In lieu of a Degree and previously mentioned experience, at least ten to twelve years of applicable experience in hotel sales

Competencies

:

Incumbent will master the following competencies while in this position:

Excellent written and verbal communication skills

Excellent organizational and multi-tasking skills and the ability to delegate tasks

Ability to comprehend complex verbal and written instructions

Advanced negotiation and reasoning skills

Ability to make sound judgment calls relating to employees and guests

Capable of interacting with the public in a highly professional manner

Proficiency with computer programs including LMS, Windows, Word, Excel, Cognos, Delphi, Meeting Matrix, Knowland and Passkey

Understanding of revenue management and its utilization

Ability to maintain composure in stressful or high pressure situations

Maintains accurate records and files

Ability to produce quality work under tight deadlines with high expectations

Ability to adapt to new ideas and changes

Ability to self motivate

Ability to represent Mohegan Sun in a positive manner on and off property

Knowledge of the property and product

Ability to work well with others in a diverse environment

Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training Requirements:

Knowledge of Mohegan Sun corporate and department policies and procedures

Must complete the Core Manager Training course

Knowledge of Mohegan Sun budget planning and analysis process and procedures

Mohegan Sun CER and purchasing procedures

Knowledge of Mohegan Sun Time & Attendance systems

Knowledge of regulations that pertain to the Marketing division

Safety and Fire Training

SMART alcohol awareness

Certified Meeting Professional (CMP) or working towards certification

Physical Demands and Work Environment:

Office work environment

Must be able to work in a casino environment with possible exposure to secondhand smoke

Occasional travel may be required

Must be able to sit, stand and walk for extended periods of time

Must be able to work extended hours and days

Carries an electronic device and responds to off-hours communications in order to provide 24/7 service

Must be able to work various shifts and flexible hours, including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Job Type: Full-time

Pay: $35.09 - $65.20 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Schedule:

8 hour shift

Ability to Relocate:

Uncasville, CT 06382: Relocate before starting work (Required)

Work Location: In person

#J-18808-Ljbffr