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Guest Services Representative Springhill Suites Baton Rouge- Airport North

5 months ago

Baton Rouge, United States Oliver Companies Full time

Join our growing team Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.

Property Location: Baton Rouge, LA

Essential Duties and Responsibilities

* Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly

* Registers and processes guests upon arrival and departure

* Demonstrates telephone courtesy and professionalism

* Attentive ly l istens to guests and anticipate s any additional needs or concerns

* Maintains clean and professional appearance of public areas and hotel office

* Uses appropriate selling techniques to maximize revenue and occupancy

* E nsure s all guest accounts are complete and accurate

* Demonstrates a working knowledge of all services and facilities of the hotel and local area

* Complies with the hotel's standard operating procedures and policies

* Assists in monitoring and upholding procedures for safety of guests and hotel team members

* Processes departmental reports

* Assists team members and other departments as needed to contribute to operational efficiency

* Delivers amenities and general assistance to guests as requested

* Performs a dditional responsibilities as assigned by l eadership

Qualifications

* Strong interpersonal and communication skills

* Strong organizational skills and attention to detail

* Ability to handle stressful situations with poise and professionalism

* Conduct work-related functions in a professional manner

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