Customer Service Representative

3 weeks ago

Akron, United States Perry's Ice Cream Full time

Overview:

This is a full-time, Monday-Friday, hourly position. Working from home or hybrid work available after successful completion of training.

Rate of Pay: $18/hour

About the Role:

As a core member of our Customer Serviceteam, you will be expected to:

  • Support the outside sales and distribution teams while providing world class service to our customers
  • Receive customers calls and emails to enter orders, while proactively contacting customers to request orders and further the presence of the Perrys Ice Cream brand by promoting our products
  • Work as a team with the delivery drivers and outside sales representative to provide outstanding execution of our products at the store level
  • Provide superior customer service and support to customers

As your employer, Perrys will help you to achieve all of the above goals through feedback, education, and continuous professional development.

What Were Looking For:

  • Someone with previous customer service experience is a big plus;
  • A high-energy, customer focused individual with a positive attitude;
  • Someone who excels in a fast paced & multiple priority environment;
  • Ability to analyze problems and resolve problems quickly at the functional level;
  • Excellent computer/typing skills and understanding of Microsoft products to include: Outlook, Word, & Excel;
  • Ability to quickly build quality relationships with customers and other team members;
  • Accountability to exercise safe behavior;
  • Flexibility to work Monday through Friday 7:30am - 5:10pm up to 40 hours per week;
  • Working from home or hybrid work after successful completion of training;
  • Good communication skills (written and verbal);
  • Passion for customer service and representing yourself and Perrys with the highest quality; and
  • High integrity and commitment to teamwork.

Essential Duties:

  • Working with and talking about ice cream most of your day. How cool is that
  • Work with the customers to troubleshoot complaints, general inquiries, delivery delays, and equipment issues. Your ultimate goal is to foresee the customers needs, creatively determine solutions that exceeds those needs, and communicate back to the customer in a positive way.
  • Receive and respond to requests from our customers for informational materials.
  • Maintain customer account information through data entry in our computer system.
  • Provide front desk/reception coverage

Perry's Ice Cream is an Equal Opportunity Employer and a drug free facility.

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