Current jobs related to Customer Service Specialist - Springville - Service Experts

  • Customer Service Representative

    2 weeks ago

    Springville, Utah, United States Big Rock Storage Full time

    About UsAt Big Rock Storage, we pride ourselves on providing a seamless and hassle-free self-storage experience for our customers in Springville, AL. Our clean, secure, and well-maintained storage units are ready for rent, and we offer a wide range of sizes and types to meet any self-storage need.Job ResponsibilitiesWe're seeking a highly skilled and...

  • Customer Service Lead

    1 month ago

    Springville, Utah, United States Circle K Full time

    Customer Service Representative Job DescriptionCircle K is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner.Key Responsibilities:Provide prompt and courteous customer...

  • Customer Service Ambassador

    1 week ago

    Springville, Alabama, United States Circle K Full time

    Key Responsibilities:As a Customer Service Representative at Circle K, you will provide exceptional customer service, resolve customer issues, and maintain a clean and safe store environment. You will also operate the cash register, fuel console, and lottery machine, and perform other tasks as needed.What We Offer:Circle K is a dynamic and fast-paced work...

  • Customer Service Representative

    2 weeks ago

    Springville, New York, United States Country Fair Full time

    Customer Service Sales AssociateWe are seeking a highly skilled and customer-focused individual to join our team at Country Fair as a Customer Service Sales Associate. As a key member of our sales team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Provide exceptional customer service...

  • Customer Service Representative

    1 week ago

    Springville, Utah, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Loves Travel Stops & Country Stores. As a Customer Service Representative, you will be responsible for providing fast, friendly, and accurate services to customers, maintaining a clean and welcoming environment, and performing various duties as needed.Key...

  • Customer Service Representative

    1 week ago

    Springville, New York, United States Country Fair Full time

    Overview: At Country Fair, our Sales Associates are the face of our company, delivering exceptional customer service and creating a welcoming atmosphere for our valued customers. Our mission is to provide an outstanding experience, and we're looking for someone who shares our passion for customer satisfaction.Responsibilities:Assist customers on the sales...

  • Customer Service Representative

    1 month ago

    Springville, United States Circle K Full time

    Circle K - 6158 US Hwy 11/PO Box 964 [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...

  • Customer Service Representative

    2 weeks ago

    Springville, Utah, United States Springville City Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Clerk to join our team at Springville City Corporation. The successful candidate will be responsible for providing exceptional customer service, handling cash transactions, and performing various administrative tasks.Key ResponsibilitiesReceives and records payments, licenses, fees,...

  • Customer Service Representative

    1 week ago

    Springville, Utah, United States Country Fair Full time

    At Country Fair, our Sales Associates play a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for providing top-notch service to our valued customers, ensuring their satisfaction and loyalty.Key Responsibilities:Assist customers on the sales floor, providing product information and making...

  • Service Technician

    6 days ago

    Springville, United States Service Experts Full time

    Position Title: Service TechnicianReports To: Field Supervisor or General Manager Status: Full-time, Regular positionCategory: TechnicianLocation Name: Barlow Provo Service ExpertsLocation Address: 2312 W 700 S Ste 4, Springville, UT 84663Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for...

  • Customer Service Team Lead

    1 month ago

    Springville, Utah, United States Circle K Full time

    Lead Customer Service RepresentativeAt Circle K, we're looking for a skilled and customer-focused individual to join our team as a Lead Customer Service Representative. As a key member of our store team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Provide prompt and courteous customer...

  • Teller - Customer Service Representative

    2 weeks ago

    Springville, Utah, United States PNC Full time

    Job DescriptionAt PNC, we're committed to delivering exceptional customer experiences. As a Teller - Customer Service Representative, you'll play a vital role in fostering a culture of inclusivity and respect within our Retail Branch organization.Key Responsibilities:Provide exceptional customer service, ensuring a unique and personalized experience for each...

  • Bilingual Customer Service Representative

    1 week ago

    Springville, Utah, United States Swipejobs Full time

    Job DescriptionLooking for a skilled bilingual customer service representative to join our team. As a remote call center agent, you will be responsible for providing exceptional customer support in Czech, German, or Dutch.Key Responsibilities:- Read, speak, and write in one of the required languages- Work Monday to Friday, 5am - 1:30pm Mountain Time Zone-...

  • Customer Experience Specialist

    2 weeks ago

    Springville, New York, United States Government Employees Insurance Company Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at GEICO. As a key member of our customer service team, you will be responsible for providing exceptional service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.Key Responsibilities:Provide...

  • Bilingual Customer Service Representative

    2 weeks ago

    Springville, Utah, United States Swipejobs Full time

    Job OverviewWe are seeking a highly skilled bilingual customer service representative to join our team. As a remote worker, you will be responsible for providing exceptional customer service to clients in Czech, German, or Dutch.Key Responsibilities:Provide customer service to clients in Czech, German, or DutchWork Monday to Friday, 5am - 1:30pm Mountain...

  • Experienced Customer Service Representative

    3 days ago

    Springville, United States Government Employees Insurance Company Full time

    Customer Service Representative – Buffalo, NYAsk your recruiter for details about salary! When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Getzville, NY office....

  • Bilingual Customer Service Representative

    1 month ago

    Springville, Utah, United States Swipejobs Full time

    Job OpportunityWe are seeking a skilled Bilingual Call Center Representative to join our team at Swipejobs.Key Responsibilities:Provide exceptional customer service to clients in Czech, German, or Dutch.Read, speak, and write in one of these languages to effectively communicate with customers.Work a regular schedule, Monday to Friday, 5am - 1:30pm Mountain...

  • Customer Support Executive

    3 weeks ago

    Springville, United States Big Rock Storage Full time

    More About Us:BIG Rock Storage takes pride in offering a simple and hasslefree selfstorage experience for all of our customers in Springville AL. We make sure our storage units are clean secure and ready to rent. We also focus on offering a wide variety of storage unit sizes and types to make sure we can handle any self storage need that you may have.Job...

  • Customer Support Executive

    1 week ago

    Springville, United States Big Rock Storage Full time

    More About Us:BIG Rock Storage takes pride in offering a simple and hasslefree selfstorage experience for all of our customers in Springville AL. We make sure our storage units are clean secure and ready to rent. We also focus on offering a wide variety of storage unit sizes and types to make sure we can handle any self storage need that you may have.Job...

  • Customer Support Executive

    4 weeks ago

    Springville, United States Big Rock Storage Full time

    More About Us:BIG Rock Storage takes pride in offering a simple and hassle-free self-storage experience for all of our customers in Springville, AL. We make sure our storage units are clean, secure, and ready to rent. We also focus on offering a wide variety of storage unit sizes and types to make sure we can handle any self storage need that you may have....

Customer Service Specialist

2 months ago

Springville, United States Service Experts Full time

Location: Provo, UT

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT

Service Experts Company Perks and Benefits for YOU

Generous PTO provided:

  • 20 paid days off within your first year of employment (vacation & national holidays)
  • 25 paid days off after your 2nd year of employment
  • No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
  • Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
  • Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
  • Company-provided smart phone, tablet, uniform plan, and tool replacement program
  • We’ll make you better at what you do with our internal Training Academy
  • Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
  • Company-paid employee Life Insurance with options for YOU and your Family
  • Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
  • Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing

Position Summary:

The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

Key Responsibilities:

  • Answers incoming phone calls from customers and assists call or routes call to appropriate person
  • Maintains good customer relations and ensures that all calls meet Service Experts’ standards 
  • Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
  • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
  • Maintains customer records by updating account information
  • Accurately dispositions calls in call monitoring software
  • Adheres to CPI compliance regulations when taking payments over the phone
  • Updates capacity planner whenever calls or booked, rescheduled or cancelled
  • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
  • Communicates with customers on the status of service calls
  • Assists with dispatching as needed
  • Continually maintains working knowledge of all company products, services, and promotions
  • Working with dispatch to improve accuracy in scheduling and speed of response
  • Reliable attendance and on-time job performance
  • Performs similar/other duties as needed or assigned

Qualifications:

  • High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
  • Experience or training the use of computers and related systems in an administrative office environment
  • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment.  Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. 
  • Excellent customer-service, communication, and interpersonal skills
  • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
  • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner.  Ability to communicate with a diverse customer population. 
  • Ability to work effectively in both a team and an independent environment
  • Ability to make decisions based on established guidelines and procedures
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Effective organizational and time-management skills.  Must be able to prioritize work based on service demands
  • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset