Epic Willow Inpatient/Ambulatory Analyst

The GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group. The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty physician practice group. The GW MFA has grown to become the largest independent academic physician practice in the Washington, DC metro region with more than 500 physicians and nearly 200 APP providers. In 2018, the MFA bylaws were revised to allow The George Washington University to serve as the sole corporate member while the MFA retained independent 501c3 status. The purpose of the change was to ensure alignment between the MFA and The George Washington University.

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.

Position Summary

The Epic Ambulatory Analyst is the primary provider of support, information, and customer service for application-related issues and opportunities. The role requires a blending of technical skills with a reasonable comprehension of the operational department and its information systems tools and requirements. In addition, this role provides analytical expertise to information systems end users with the overall objective of improving the use of application systems functionality (e.g., enhancing workflow, optimizing business processes, and identifying appropriate systems solutions).

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Acts as the primary support contact for the application’s end-users.

Identifies issues that arise in their application area as well as issues that impact other application teams, and works to resolve them

Guides workflow design, builds and tests the system, and analyzes other technical issues associated with Epic software.

Identifies and implements requested changes to the system.

Serves as a liaison between end users' workflow needs and Epic implementation staff.

Communicates all necessary application changes, enhancements, and procedures to all necessary department teams.

Maintaining regular communication with Epic representatives, including participating in weekly project team meetings.

Works with Epic representatives, MFA’s business partners, and end users to ensure the system meets the organization's business needs especially with regards to the project deliverables and timeline.

In conjunction with operational subject matter experts, builds application-specific workflows or processes for clinics, practices, and users that could include, for example, visit navigators, preference lists, orders and linked charges, results routing, documentation templates, application-specific rules, questionnaires, flowsheets, reports, SmartForms, visit types, user role templates, schedules, work queues, etc.

Minimum Qualifications

Education

An Associate’s degree or an equivalent combination of training and experience.

Licensure

Current and valid Epic certification(s) for relevant applications.

New hires and transfers have no more than 45 days from completion of MFA-sponsored Epic training to complete any required Epic certifications. Analysts must remain current on Epic Certifications, badges, trainings, and other credentials.

Experience

A minimum of 3 years of experience with Epic, preferably in a healthcare specialty field and/or in a software vendor environment.

Physical Requirements

Walk, stand, and reach outward on a constant basis in an office setting.

Must be able to occasionally lift, carry, push, or pull over 100 lbs. as part of the role.

Regularly exposed to healthcare settings that may require personal protective equipment.

Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.

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