Epic Clinical Applications Manager

3 weeks ago

Arlington, United States GW Medical Faculty Associates Full time

The GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group. The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty physician practice group. The GW MFA has grown to become the largest independent academic physician practice in the Washington, DC metro region with more than 500 physicians and nearly 200 APP providers. In 2018, the MFA bylaws were revised to allow The George Washington University to serve as sole corporate member while the MFA retained independent 501c3 status. The purpose of the change was to ensure alignment between the MFA and The George Washington University.

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA's leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.

Position Summary

This position works under the direction of the Senior Director of Informatics and the Project Director to lead the Epic clinical ambulatory application implementation and provide day-to-day direction to the Ambulatory team on the planning, design, development, build and/or configuration of third party applications and Epic's clinical and patient experience applications which include EpicCare Ambulatory, MyChart, Bones, CareEverywhere, Kaleidoscope, Beacon, Willow Ambulatory and other related Epic and third party applications. The Clinical Applications Manager supports the planning, design, development, build and/or configuration of Epic's Ambulatory modules such as SmartForms, Order Transmittal, as well as third party applications such as SureScripts. The Epic Clinical Team Lead will have a solid understanding of the clinical operations of MFA's ambulatory practices including (but not limited to) order entry, clinical documentation, charge capture, and results routing.

Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Responsible for overseeing Clinical and Patient Experience applications within the Epic environment at MFA. Responsibilities include:

* Leading the EpicCare Ambulatory and MyChart Analysts through implementations; providing instruction on various technical topics to other team members, educating/training new hires, providing mentorship to team members, managing an application project through the entire project life cycle while meeting project deadlines and initiatives and monitoring a project plan while reporting project changes and status to project managers and supervisor.
* Leads the EpicCare Ambulatory and MyChart team members on optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects.
* Serves as the resource for other application team members on technical and functional application analysis, defining system requirement and developing logical data models using best practices for build and configuration, maintenance, workflow and data integrity.
* Assign and manage the daily and long term work tasks of the analysts on the team.

Minimum Qualifications

Job Requirements:

Adaptability/flexibility: Demonstrates flexibility with respect to changing end‐user business needs, shifting priorities, and responding to time-sensitive issues.

Critical thinking skills: Possesses ability and willingness to see things in an open‐minded way and examine an idea or concept from as many angles as possible

Leadership: Advises and coaches team members by providing guidance on project issues, key success factors of the project, and lessons learned. Motivates and shows appreciation to the team. Serves as an organizational role model.

Organized: Can define, lead, and execute multiple projects simultaneously, keeping them on budget and on time

Education

* Bachelor's degree required (preferred informatics, IT, or other related discipline). Master's degree desirable.

Licensure

* Current EpicCare Ambulatory certification required. New hires and transfers have 45 days from completion of MFA-sponsored Epic training to successfully complete Epic certification

Experience

* Minimum of 3 years of electronic health record systems analysis, design, build, and support required. Epic application implementation, troubleshooting, testing, and support experience strongly preferred.
* Must have experience with data collection procedures, data management, and project management.
* Experience with, or certification in, Epic ambulatory applications preferred.

Physical Requirements

* Sit, stand, bend, reach, walk for long periods of time in office setting
* Must be able to lift/carry 50 lbs. frequently
* Use of steps, stairs, lifts routinely
* Regularly exposed to healthcare setting that may require personal protective equipment
* Requires manual dexterity to operate computer keyboard, calculator, copier machine, and other equipment

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