Customer Service Representative

4 weeks ago

Covington, United States Protective Life Full time

???? **Privacy Notice**

**Customer Service Representative**

Covington, KY / Customer Experience Contact Center / Full Time We help protect our customers against lifes uncertainties. Regardless of where you work within the company, youll be helping provide protection and peace of mind when our customers need it most.

Whether its in accounting, claims, IT, investments, legal, marketing, sales, or another department, come be part of a company where you can accomplish your goals while contributing to our social mission of becoming Americas most protective insurance company.

We have an exciting, new opportunity within our Operations Department of our Covington Office. The Customer Service (CS) Representative will work in a team environment to service/support the Life, Annuity and New Business Operations Departments. This position will service customers through multiple channels including incoming and outgoing calls, email, chat and miscellaneous administrative duties. The CS Rep will have interaction with customers, agents, funeral homes, attorneys, etc. Excellent communication skills and a desire to serve are required. This position requires someone with attention to details, organizational skills, time management, computer skills and have a professional demeanor. This exciting opportunity will expose you to several positions within Protective and provide you with the skills and knowledge necessary for future growth and advancement. **Responsibilities:**

+ Handles contact with customers, teammates, management, and other departments.

+ Requires tact, conflict resolution skills, and the knowledge and experience of the business to provide accurate and informative answers to customers inquiries.

+ Review and process transactions within time goal required.

**Qualifications:**

+ High school diploma

+ Strong background in customer service gained by at least 3 years work or equivalent experience.

+ Call Center experience preferred but not required

+ PC experience with knowledge of Microsoft Office

+ Available to work any shift within the contact center Hours of Operation (Mon-Fri 8a-9p, and potentially partial Saturdays 10a-3p)

This position is an in office position

Benefits: Protective offers a full range of benefits, including Health insurance coverage inclusive of medical, pharmacy, and mental health benefits, Dental insurance, Vision insurance, Paid time away benefits (*e.g.*, paid time off (PTO) and paid parental leave), Short-term disability benefits, Long-term disability benefits, Flexible Spending Accounts and a Health Savings Account, Life insurance, Supplemental health plans, 401(k), and pension plans

Eligibility for certain benefits may vary by position in accordance with the terms of the Companys benefit plans.

At Protective, we are committed to providing an inclusive culture where all employees fully contribute and thrive. We have always been a values-driven culture. Doing the right thing and serving people are part of our DNA, and we believe that valuing and embracing different backgrounds and perspectives is what makes us unique.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

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