Customer Service Representative

4 weeks ago

Covington, United States Alfasigma USA Full time

** Customer Service Representative**

**Job Category****:** Customer Service/Customer Service Management **Requisition Number****:** CUSTO001747 Showing 1 location **Job Details**

**Description**

Alfasigma USA is seeking a Customer Service Representative (CSR) who will support Brand Direct Healths (BDH) patients by providing exceptional customer service through effective verbal and written communication, resulting in successful interactions with patients and prescribers.

**KEY FUNCTIONS:**

* Provides an elevated level of service that demonstrates a passion for excellence in customer service

* Addresses customer inquiries accurately and efficiently

* Researches and resolves issues in a timely manner

* Identifies patients needs quickly and accurately

* Supports sales teams as requested

* Achieves daily inbound and outbound call requirement based on daily expectations

* Handles all calls in accordance with company standards courteously and professionally

* Establishes rapport and builds trust while assisting patients, physicians and internal departments

* Uses services and available resources to meet customers needs

* Escalates issues as necessary

* Meets dialogue requirements according to Quality Assurance guidelines

* Demonstrates regular and reliable attendance

**REQUIREMENTS:**

* High School diploma or equivalent required

* 1-2 years of customer service or sales experience preferred (such as personal banking, real estate or a combination of retail sales, restaurant and other business experience)

* 1-3 years of call center experience preferred, preferably in service/sales-oriented environment

* Ability to learn new skills and technology at a fast pace

* Bi-lingual in Spanish desired

* Healthcare or pharmacy experience desirable

* Evident work ethic; ability to prioritize tasks, meet deadlines and work independently in a fast-paced environment

* Able to work under pressure and effectively manage stress

* Excellent organizational, time management, and problem-solving skills

* Excellent written, verbal and interpersonal communication skills

* Proficient with Microsoft Office Suite (intermediate Word, Excel, Power Point, and Outlook)

* Business process, problem identification, analysis and resolution management skills

**Brand Direct Health**, a subsidiary of Alfasigma USA, Inc., is our mail order pharmacy operations responsible for delivering services and prescription products to our patients and healthcare providers through a convenient and customer service focused process.

**Alfasigma USA, Inc. offers:**

* **Competitive Compensation:**

+ Paid on the job training

+ Total earnings potential can range from $12/hr -$18/hr (inclusive of commissions)

+ Uncapped commissions which are subject to the employees ability to perform the job

* **Comprehensive Benefits:**

+ Comprehensive benefits package: Medical, Dental, and 401K

+ Paid time off and holidays *(potential 30 days of time away from work in the first year of service, dependent on date of hire)*

+ Tuition reimbursement available for eligible employees

* **Eight hour shifts available between 7:00 am to 5:30 pm, Monday through Friday**

**WHO WE ARE:**

Alfasigma USA is the local affiliate of the Italian based pharmaceutical company, Alfasigma. The company was formed, in 2015, as a result of the merger between two historic Italian pharmaceutical companies, Alfa Wassermann and Sigma-Tau. Alfasigma is a leading Italian pharmaceutical company focused on prescription drugs, over-the counter (OTC) and nutraceutical products and has a presence in 90 countries.

Alfasigma USAs main goals are to improve the health and quality of life of patients by finding solutions to treat specific patient populations, expand our existing portfolio and bring new products into the US market. We strive to be a strong healthy company in a strong healthy world.

Alfasigma USA is headquartered in Covington, LA., has a manufacturing plant in Shreveport, LA., a mail order pharmacy call center in the Covington location and an established national salesforce. In addition, a commercial operations hub opened in 2018 in Bedminster, NJ.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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