Lead CSR/Teller

3 weeks ago

Upper Arlington, United States Fifth Third Full time

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience:

* Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met

* Provide follow up to customer questions and find solutions to address issues

* Be responsive and timely with correspondence to keep lines of communication open and clear

* Maintain a position of trust and responsibility by keeping all customer business confidential

* Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

* Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.

* Partner with Financial Center Manager to gather and report monthly FCA requests.

* Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.

* Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.

* Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

* Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

* Assist in training newly hired Customer Service Representative

Referrals:

* During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

* Build and maintain a working knowledge of the Retail products and services offered

* Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

* High school diploma/GED.

* Work involves extensive cash handling.

* Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.

* Work involves contact with the public, adhere to dress code guidelines.

* Must have the ability to interact comfortably and confidently with the public.

* Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

* Act as a leader and a resource for both customers and platform team.

* Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.

* Need to have flexibility in scheduling.

WORKING CONDITIONS:

* Normal office environment.

* Extensive viewing of computer screens.

Lead CSR/Teller - Upper Arlington, OH - Full Time LOCATION -- Columbus, Ohio 43221

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

  • Lead Teller

    4 weeks ago

    Arlington Heights, Illinois, United States WesBanco Bank, Inc Full time

    Job Summary:We are seeking a highly skilled and experienced Lead Teller to join our team at WesBanco Bank, Inc. As a Lead Teller, you will be responsible for promoting a positive work environment, ensuring excellent customer service, and meeting operational expectations.Key Responsibilities:* Promote a sales and service culture within the banking center*...

  • Lead Teller

    4 weeks ago

    Arlington Heights, Illinois, United States WesBanco Bank, Inc Full time

    Job Summary:As a Lead Teller at WesBanco Bank, Inc, you will be responsible for promoting a positive work environment that inspires and motivates exceptional performance. You will ensure excellent customer service and operational expectations are met regarding all teller related matters. You will assist banking center management with operational reports and...

  • Teller Supervisor

    4 weeks ago

    Arlington, Virginia, United States Frost Bank Full time

    Job Title: Teller SupervisorAbout the Role:As a Teller Supervisor at Frost Bank, you will be responsible for providing exceptional customer service and leading a team of tellers to achieve high standards of service quality. You will be responsible for supervising, training, mentoring, coaching, developing, counseling, and supporting staff to ensure they have...

  • Teller Supervisor

    4 months ago

    Arlington, United States Frost Bank Full time

    Description It’s about being the person that wants to see other succeed.Do you love serving others and enjoy lending a helping hand regardless of the issue? Are you passionate about finding solutions to problems and providing top notch customer service? Do you strive to lead by example and want to play an integral role in the development of your team? If...

  • Teller Leadership Position

    4 weeks ago

    Arlington, Virginia, United States Frost Bank Full time

    About the Role:The Lead Teller is a subject matter expert who serves as the first point of contact for many of our tellers and customers. This role sets the standard for what it means to bank with us, demonstrating dependability, integrity, and a genuine care for people.Key Responsibilities:Perform the duties of a teller in accepting and recording payments,...

  • Universal Branch Associate

    4 days ago

    Arlington, United States Texas Trust Credit Union Full time

    Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures. Cross-sells all Credit Union products and services. greet and welcome members to the credit union in a...

  • Universal Branch Associate

    4 months ago

    Arlington, United States Texas Trust Credit Union Full time

    Role Responsibilities Responsible for satisfying members' financial needs in the following areas while meeting individual, department and organization goals. Solve member problems, resolve transaction issues and help with complex work-related matters. Perform all cash operation functions as needed and ensure a high level of accuracy in all financial...

  • Director of Financial Planning and Analysis

    3 weeks ago

    Arlington, United States Ascension Search Partners Full time

    Reporting to the CEO, the Director will serve as a finance lead supporting all aspects of the business to provide guidance for strategic insights, financial planning, analysis, and forecasting. This person will work closely with the CEO, CFO, and other management to track and measure financial and operating performance by assisting with the execution on the...

  • Director of Financial Planning and Analysis

    3 weeks ago

    Arlington, United States Ascension Search Partners Full time

    Reporting to the CEO, the Director will serve as a finance lead supporting all aspects of the business to provide guidance for strategic insights, financial planning, analysis, and forecasting. This person will work closely with the CEO, CFO, and other management to track and measure financial and operating performance by assisting with the execution on the...

  • Financial Analyst Sr

    3 weeks ago

    Arlington, United States Lockheed Martin Corporation Full time

    Description: LTIAMD Development Finance & Business Operations (F&BO) Team is looking for an experienced professional that is a self-motivated person with a excellent education in business, finance, or accounting and who has experience in aspects of Program Finance, Earned Value Management, and Financial Planning and Analysis (FP&A). This position is for a...

  • Director of Financial Planning and Analysis

    1 month ago

    Arlington, United States Ascension Search Partners Full time

    Reporting to the CEO, the Director will serve as a finance lead supporting all aspects of the business to provide guidance for strategic insights, financial planning, analysis, and forecasting. This person will work closely with the CEO, CFO, and other management to track and measure financial and operating performance by assisting with the execution on the...

  • Director of Financial Planning and Analysis

    1 month ago

    Arlington, United States Ascension Search Partners Full time

    Reporting to the CEO, the Director will serve as a finance lead supporting all aspects of the business to provide guidance for strategic insights, financial planning, analysis, and forecasting. This person will work closely with the CEO, CFO, and other management to track and measure financial and operating performance by assisting with the execution on the...

  • Corporate Partnerships Manager

    3 weeks ago

    Arlington, United States National Council on Aging Full time

    Job DescriptionJob DescriptionNational Council on AgingWe believe every person deserves to age well. That’s why we’re on a path to improve the lives of 40 million older adults by 2030. Come join an awesome team and learn about the work we do, the people we serve, and why equitable aging matters now more than ever. At NCOA, we represent the interests of...

  • Universal Banker

    3 weeks ago

    Upper Saddle River, United States Bogota Savings Bank Full time

    Job Type Full-time Description Summary The incumbent under general supervision, but in compliance with established policies and procedures is responsible for providing exemplary customer service, and assisting in the overall operation of the branch. The Universal Banker will assist the Assistant and Branch Managers with all facets of the Platform functions...

  • Director of Financial Planning and Analysis

    2 weeks ago

    Arlington, VA, United States Ascension Search Partners Full time

    Reporting to the CEO, the Director will serve as a finance lead supporting all aspects of the business to provide guidance for strategic insights, financial planning, analysis, and forecasting. This person will work closely with the CEO, CFO, and other management to track and measure financial and operating performance by assisting with the execution on the...