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Client Solutions Assistant Customer Service Representative
2 months ago
Position Title: Client Solutions Assistant Customer Service Representative (ACSR) Reports to: Compliance and Client Solutions Manager Primary Function: Providing superior administrative support for Marshall & Sterlings Employee Benefits iNavigator HRIS technology and client solutions team.
Major Responsibilities:
* Participate in testing, troubleshooting and maintenance of and processes
* Provide prompt and efficient system support, including the completion of administrative functions (e.g. reviewing/answering emails and phone calls, etc.)
* Serve as a liaison to various service teams to ensure seamless coordination of client activities within the iNavigator system
* Database and file management: Inputting information quickly and accurately from a variety of sources into computer tracking systems
* Maintain electronic filing system for documenting client communications
* Generate, maintain and manage reports designed to provide analytical support
* Build and maintain a favorable and professional work relationship with other staff members
* Provide additional administrative support for the Group Benefits team as requested
* Perform other duties and special projects as assigned by manager
Qualifications:
* College degree preferred; High school diploma or equivalent is required
* Experience and knowledge of Microsoft Office programs (Outlook, Word, Excel, PowerPoint) and other computer systems and operations is a must
* Proficiency with HRIS systems is a plus
* Strong organizational, time management and attention to detail skills are essential
* Must always be able to maintain professionalism and a positive service attitude
* General knowledge of health insurance and products is a plus
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