Customer Service Representative

2 weeks ago

Poughkeepsie, United States TD Bank Group Full time

We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop.

**Customer Service Representative Innis Ave.**

350630BR

Retail Banking Customer Service

Poughkeepsie , NY

February 22, 2022

**Company Overview**

**About TD Bank, Americas Most Convenient Bank** TD Bank, Americas Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, Americas Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol TD. To learn more, visit .

**Job Description**

The Customer Service Representative I delivers a legendary Customer Experience while providing solutions and referrals for TD products and services to new and existing Customers.

* Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store

* Conducts needs-based conversations and offers financial solutions to meet our Customers needs

* Makes quality referrals to appropriate partners

* Responsible for meeting individual performance metrics

* Responsible for making sound decisions and timely problem resolution

* Proactively reaches out to Customers to deepen relationships through needs-based conversations

* Performs a broad range of tasks of varying complexity and scope

* Participates in opening and closing Store procedures

* Opens accounts and related services

* Originates loan applications, prepares documents and conducts loan closings

**Requirements**

* High School diploma or GED

* 1+ years of related experience required

* Superior Customer Service skills

* Teller experience (Preferred)

* Strong organizational skills to handle multiple tasks in a fast-paced environment

* Excellent communication skills with ability to be concise, clear and consistent

* Demonstrated ability to schedule and prioritize work

* Demonstrated ability to work independently and within deadlines

* Sound judgment in decision making and problem solving

* Proficient in Microsoft Office

* Notary License (Preferred)

**Hours**

40

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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