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Customer Care Representative
1 month ago
Customer Care Representative - Madison, WI
Job Category : Customer Service
Requisition Number : CUSTO006282
Posted:
July 24, 2024
Employment Type:
Full-Time
Locations
Madison, WI 53711, USA
Description
Overview
Sub-Zero, Wolf, and Cove, the leading manufacturer of luxury kitchen appliances, is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in the world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.
Our Customer Service Representatives are dedicated and passionate in the support of our luxury appliance brands, taking calls from product owners and prospects, service and installation partners, dealers, and product distributors. We answer questions on a wide range of topics and creatively resolve problems. Every day brings new challenges and opportunities to learn, and those who are solution-oriented will succeed
Sub-Zero Group, Inc. offers a comprehensive and advanced training program that incorporates classroom, self-led, and hands-on experiential learning that provides robust support to ensure that employees are equipped to meet and exceed the demands of their role.
Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
Primary Responsibilities
Exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners.
Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers.
Skillfully communicate to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer’s concern.
Answer use and care questions while educating our customers to maximize their enjoyment and use of our innovative line of products.
Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company.
Qualifications:
Bachelor’s degree or other advanced education is a plus but is not required. High school diploma or GED is a must.
Minimum of one (1) year of customer service experience required, product support experience preferred.
Intermediate problem-solving and negotiation skills.
Exceptional customer service skills with a polished and professional style and delivery.
We value our employees by providing:
Competitive compensation based on skills
Industry-leading health, dental, and vision plans
Generous 401 (K) savings and profit sharing
On-site UW Health clinic, fitness center, and walking paths
Education assistance and internal training programs
Electric vehicle charging
Maternity & paternity leave
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