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Senior Project Specialist

5 months ago

Somerville, United States The Ladders Full time
About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity and Role Duties

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

The Project Specialist will contribute to the success of Digital through the management of one or more mid to large, enterprise-wide projects, and the resources associated with these projects.
• Develop project goals, objectives, approach, and scope through negotiation and diplomacy that result in a well-defined, well-sponsored project.
• Develop workplans and timelines to meet project goals.
• Contribute to the development of Digital strategies and solutions that align with Digital standards and strategic directions.
• Contribute to the development of capital and operating funding requirements associated with a project. Manage a project within its budget.
• Work independently but recognize when the involvement of senior management is required.
• Plan, manage and oversee projects, using recognized project management methods including:

o Definition of project scope and objective

o Management and status reporting tool

o Feasibility and cost benefit studie

o Requirements definition (functional and/or technical)

o System testing/quality assurance

o Training

o Implementation

o Post-implementation/on-going support

o Project administrative activitie

o Documentation
• Manage projects within the context of the larger environment including competing priorities, staffing levels, and budgetary concerns. Provide appropriate and timely problem escalation (including potential solutions where applicable) to Digital leadership, project steering committees, and executive management.
• Provide on-going project status reports to Digital leadership, user groups, project steering committee and executive hospital management.
• Establish and create a positive project environment through leadership and mentoring.
• Provide quality customer service, providing on-going communication, feedback and follow-through with customers and executive management.
• Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

Position Summary:

The Senior Project Specialist will work in the Health Care at Home division supporting the Home Hospital and Home Care service line reporting to the CIO, Solutions Delivery in the MGB Digital organization. They will provide project management and leadership over the technical services area as well as organize and manage the work. In addition the applicant will:
• Have strong knowledge of the MGB technical environment including network services, telecom and provisioning workflows.
• Ability to manage, maintain and organize the technical project portfolio
• Provide leadership and management to technical resources in the department
• Manage and oversee the projects within the tech area which include but are not limited to:
• Oversee desktop tech and Sys Admin position work/project
• Budget Planning
• Purchasing and receiving equipment orders.
• Managing equipment inventory
• Maintaining CMDB
• Server provisioning
• Annual lifecycle hardware replacement
• Project Manage IS Operations projects (currently 5 projects are underway with no formal PM)

• Provide local Telecom support
• Provide 2nd level support to help desk technician
• Support software implementation & upgrade project
• Support software versioning / upgrade planning
• Ryde Central
• Ambulance Division - large tech stack (server)
• Scripts in VB need to support
• Present the status of the portfolio to leadership in a professional manner
• Work closely with other MGB departments to ensure processes and requirements are followed complete project
• Will partner closely with functional owners and those groups utilizing the application products to understand workflows, business processes and data needs to ensure success of the program

Our team emphasizes continuous improvement, customer focus, and excellence in a collaborative environment that empowers us to achieve its business goals.

Qualifications
• Bachelor's degree required.
• 8 or more years of relevant experience.
• A combination of education and experience may be substituted for requirement

Skills and Abilities
• Ability to manage mid to large, complex projects, including their dependencies, team members, other resources, and timeline.
• Ability to prioritize and delegate project demands accordingly.
• Strong written and verbal communication and presentation skills.
• Strong analytic and problem-solving skills.
• Ability to work with people cooperatively and effectively from all organizational levels and build consensus through negotiation and diplomacy.
• Ability to facilitate and work within a complex, multi-site environment. Must be flexible, adaptable, and versatile.

Working Conditions

This position is a hybrid working model and will be discussed to confirm 1-3x per week or 4x per month, the role requires occasional local travel to MGB sites, vendors, and/or conferences and Assembly Row (Somerville, MA)

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.