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Care Coordinator

2 months ago

Alton, United States Centerstone Full time

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team

JOB DESCRIPTION:

SUMMARY OF POSITION

Responsible for providing wrap-around and/or intensive care coordination to youth and families with high needs. This includes in-person, community based child and family team meetings, IMCANS review, crisis services, prevention and safety plan review. Works collaboratively with other service teams to meet the needs of clients assigned via Pathways. May be responsible for assisting with linking clients to appropriate services, advocating on their behalf, providing support and monitoring effectiveness of services as needed.

Supports the Centerstone Mission, Vision and Values in delivering care that changes people's lives. Treats all clients and colleagues with dignity and respect, regardless of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, transgender status, religion, age, disability, military status.

Communicates clearly and appropriately; provides excellent customer service. Adheres to applicable policies and procedures. Regular attendance and punctuality is required.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Provides Care Coordination and support for High Fidelity Wraparound (for Tier 1 clients) or Intensive Care Coordination (for Tier 2 clients). Works in consultation/collaboration with clients, family members and other providers to implement plan.
    •Provides assertive outreach, advocacy, support and follow-up to assigned clients. Documents all outreach attempts and ensures all services/ outreaches indicated in the personal growth plan are provided in accordance with identified frequency.
    •Provides ongoing case management services for assigned service recipients, including but not limited to assessment, planning, linking, monitoring, referral and advocacy. Provides case management to Family Support Program (FSP) and/or Specialized Family Support Program (SFSP) youth.
    •Assists client in building a natural support team. Integrates natural community supports/resources, for any and all life domain area(s) identified as needing improvement, into the personal growth planning process and service delivery process.
    •Presents relevant information for the purpose of assuring quality of care, gaining feedback, and planning changes in provision of personal growth-based services. Identifies and reports all Critical Incidents according to Centerstone policy.
    •Provides community education as assigned.
KNOWLEDGE, SKILLS & ABILITIES

- Effectively communicate via written, verbal, in person and virtual methods.
- Skill in customer service/experience techniques.
- Knowledge of role and function of various community resources.
- Skill in problem-solving.
- Knowledge of basic service recipient's dynamics of assigned disability groups.

QUALIFICATIONS

Education Level

Bachelor's degree from a four-year college or university; preferably human services related field. Education/experience equivalency considered.

Years of Experience

1 year of behavioral health experience is preferred.

Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Standing - 20%

Sitting - 80%

Squatting - Occasional

Kneeling - Occasional

Bending - Occasional

Driving - Occasional

Lifting - Occasional

Time Type:
Full time

Pay Range:
$16.50 - $23.10

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
  • Medical, dental, and vision health coverage
  • Flexible Spending and Health Savings Accounts
  • 403b retirement plan with company match
  • Paid time off and ten paid holidays
  • AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
  • Diversity, Equity, and Inclusion employee resource groups
  • Continuing education opportunities
  • Employee Assistance Program


Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple-it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.