Audio Visual Technician
3 weeks ago
Job Title: AV Technician
Location: Battle Creek, MI
Duration: Long Term
JOB DESCRIPTION
SCOPE OF POSITION:
The Jr. Audio Visual (AV) Technician will perform audio visual support for the property related to AV-based systems, as well as installation, deployment, and maintenance. This includes but is not limited to, Audio, Video, Lighting, control systems, and event-related support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.
- Responsible for providing technical assistance by receiving, prioritizing, documenting, and actively resolve requests and escalates incidents when considered appropriate and necessary to maintain service level expectations.
- Maintains communication within IT ticketing system.
- Provides support in a timely, effective, and courteous manner and escalates issues as required.
- Maintains, troubleshoots, and supports all AV related systems.
- Works with appropriate vendors for hardware and software application issues.
- Assists with the creation and maintaining of SOPs, knowledgebase contributions, and reference guides to support our user-base and internal Service Management tools.
- Informs management of problem trends and provides detailed status reports.
- Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance.
- Maintains the highest level of confidentiality.
- Other duties as needed or assigned, occasional after-hours maintenance and support required.
MINIMUM REQUIRED QUALIFICATIONS
An applicants education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidates education, training and competencies through the interview process, testing and methods.
The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and
Proficiency in both written and verbal English communication is required.
Must possess effective communication skills, intermediate experience supporting PCs, peripherals, software, and hardware with superior troubleshooting and analytical skills. Must be able to work independently as well as in a team environment. Must be at least 18 years of age.
GENERAL OR PREFERRED QUALIFICATIONS
Demonstrated passion for excellence with respect to customer service. Ability to communicate professionally with people at all levels of the organization as well as external contacts, both verbally and in writing. Demonstrated success working in a team-based environment. Strong detail orientation and analytical abilities. Ability to tactfully handle stressful and difficult situations. Strong critical thinking and problem solving skills. Background in Audio Visual, Stage production technology, Information Technology, or other technical discipline preferred. Experience in office infrastructure and office technologies preferred. Knowledge of Windows environments, with basic troubleshooting skills. Ability to troubleshoot common signal flow issues. AV related system certification a plus.
PHYSICAL & ENVIRONMENTAL DEMANDS:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.
Key Skills:
- Q-Sys
- Mosaic
- Crestron
- SVSI
- BrightSign
- PoolSign
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