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Jr AV Technician
3 months ago
Description
SCOPE OF POSITION:
The Jr. Audio Visual (AV) Technician will perform audio visual support for the property related to AV-based systems, as well as installation, deployment, and maintenance. This includes but is not limited to, Audio, Video, Lighting, control systems, and event-related support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.
- Responsible for providing technical assistance by receiving, prioritizing, documenting, and actively resolve requests and escalates incidents when considered appropriate and necessary to maintain service level expectations.
- Maintains communication within IT ticketing system.
- Provides support in a timely, effective, and courteous manner and escalates issues as required.
- Maintains, troubleshoots, and supports all AV related systems.
- Works with appropriate vendors for hardware and software application issues.
- Assists with the creation and maintaining of SOP's, knowledgebase contributions, and reference guides to support our user-base and internal Service Management tools.
- Informs management of problem trends and provides detailed status reports.
- Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance.
- Maintains the highest level of confidentiality.
- Other duties as needed or assigned, occasional after-hours maintenance and support required.
MINIMUM REQUIRED QUALIFICATIONS
An applicant's education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate's education, training and competencies through the interview process, testing and methods.
The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:
- I can perform the essential functions of this job without accommodations
- I can do this job with accommodations *supporting documentation will be required as pursuant to Tribal Code*
Proficiency in both written and verbal English communication is required.
Must possess effective communication skills, intermediate experience supporting PC's, peripherals, software, and hardware with superior troubleshooting and analytical skills. Must be able to work independently as well as in a team environment. Must be at least 18 years of age.
GENERAL OR PREFERRED QUALIFICATIONS
Demonstrated passion for excellence with respect to customer service. Ability to communicate professionally with people at all levels of the organization as well as external contacts, both verbally and in writing. Demonstrated success working in a team-based environment. Strong detail orientation and analytical abilities. Ability to tactfully handle stressful and difficult situations. Strong critical thinking and problem solving skills. Background in Audio Visual, Stage production technology, Information Technology, or other technical discipline preferred. Experience in office infrastructure and office technologies preferred. Knowledge of Windows environments, with basic troubleshooting skills. Ability to troubleshoot common signal flow issues. AV related system certification a plus.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to research and collect resources for knowledgebase, SOP's, and projects. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Proficiency in both written and verbal English communication is required.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal, and work with mathematical such as probability and statistical inference.
REASONING ABILITY
Must demonstrate ability to identify and define issues, collect and document appropriate logs/ data for analyzation, and demonstrates effective analytical and systematic troubleshooting skills. Ability to interpret an extensive variety of technical documentation.
PHYSICAL & ENVIRONMENTAL DEMANDS:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.
INDIAN PREFERENCE
Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.
FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.
Category:
IT & AV
