Technical Support Specialist

2 weeks ago

Bella Vista, United States Trilliant Enterprises LLP Full time

Position title Technical Support Specialist Description Trilliant empowers the energy industry with the only purpose-built communications platform that enables utilities and cities to securely and reliably deploy any application on one powerful network. With the most field-proven, globally compliant solution in the market, Trilliant empowers you by connecting the world of things. We empower our employees to deliver on our commitment to our customers by encouraging passion, accountability, confidence, and energy for excellence. We invest in our people and provide opportunities for employees to grow themselves, their career, and our business.

**The Support Technical Specialist is responsible for:**

* Becoming expert in all functional areas of the Trilliant product components and versions deployed at our supported customers

* Deep-dive root cause analysis investigations into major incidents and problems

* Supporting high-profile support investigations as/when required

* Developing and maintaining a structured technical training and testing/accreditation program for Support team members

* Ad-hoc mentoring for support team members as/when required

**POSITION REQUIREMENTS**

* Strong analytic and problem-solving skills including use of tools, techniques and best practices

* College / University degree in specified discipline, Military or related training.

* 5-10 years of work experience as a Systems Analyst, Support Analyst, Customer Support Analyst or Customer Support Engineer

* Strong web application experience including installation, configuration and troubleshooting skills with knowledge of Spring and Hibernate

* Should have prior experience supporting applications on Linux (should be familiar with basic Linux commands, services and utilities), OS installation is a plus.

* Strong understanding of Oracle and SQL Server relational database s

* Excellent written and verbal communication skills to both technical and managerial audiences.

* Desired knowledge of Apache web server, Tomcat or WebLogic or WebSphere, SQL, scripting and Java/J2SE in a Linux OS environment

* Proficient in Structured Query Language (SQL), PL/SQL Block in Oracle 9i or higher.

* Understanding fundamentals of network architecture and TCP/IP communication

* Knowledgeable in software development lifecycle, software QA processes, IT change management and Incident and problem management

* Knowledge of ITIL Service Delivery Framework including Problem and Incident Management, Incident Classification and Prioritization and Root Cause Analysis

* Ability to establish and maintain effective working relationships across the organization with customers, solution partners and outside consultants

* Strong experience in Microsoft Office applications such as Excel (data analysis), Word, Visio and PowerPoint.

* Utilities industry experience and understanding of Smart Grid / AMI nice to have

* Other duties as assigned

**EDUCATION & CERTIFICATION**

* University Degree in Computer Science, Computer Programming, Computer and Information Technology, Software Engineering or related field.

* Industry certifications such as: MCP, MSSE, MSCA CCNP, CCNA (desired)

* ITIL foundation V3 or V4 (desired)

* Related work experience will also be considered

**PERSONAL ATTRIBUTES**

* Highly motivated and able to work independently towards long term goals, undertaking personal initiatives to learn and advance ones own understanding of Trilliants hardware and software products

* Demonstrate a commitment to continuous learning regarding the installation, configuration and operation of the hardware and software components that make up an AMI network.

* Have the discipline to capture and record lessons learned from troubleshooting and support experiences for knowledge transfer to other staff and the development of knowledgebase material and documentation

* Ability to demonstrate an appropriate sense of urgency when responding to issues according to defined service level agreements.

* Ability to multi-task on various projects with tight deadlines and to establish mutual agreed upon priorities

* Technical curiosity to look behind the reported problem for root cause.

Job Location

  • Customer & Technical Support Specialist

    1 week ago

    Vista, United States Illinois Tool Works Full time

    RxSafe LLC is a rapidly growing medical robotics device company located in Vista, CA. Our cutting-edge pharmacy automation systems including robotic compliance packaging and inventory control storage and retrieval devices for pharmacies. Please visit rxsafe.com for more information about our company and our products. This position will support our customers...

  • Product Specialist 1

    1 week ago

    Bella Vista, United States Outdoor Cap Company, Inc Full time

    Job DescriptionJob DescriptionOutdoor Cap has been servicing the needs of the headwear industry for 45 years and is one of the world’s largest companies focused on business-to-business sourcing and manufacturing headwear. With customers in retail, team sports, golf, promotional products and more, working at Outdoor Cap is an opportunity to be part of a...

  • Customer Experience Specialist 1

    10 hours ago

    Bella Vista, United States Outdoor Cap Company, Inc Full time

    Job DescriptionJob DescriptionOutdoor Cap has been servicing the needs of the headwear industry for 45 years and is one of the world’s largest companies focused on business-to-business sourcing and manufacturing headwear. With customers in retail, team sports, golf, promotional products and more, working at Outdoor Cap is an opportunity to be part of a...

  • Business Analyst

    3 weeks ago

    Bella Vista, United States Outdoor Cap Company, Inc Full time

    Job DescriptionJob DescriptionOutdoor Cap has been servicing the needs of the headwear industry for 46 years and is one of the world’s largest companies focused on business-to-business sourcing and manufacturing headwear. With customers in retail, team sports, golf, promotional products and more, working at Outdoor Cap is an opportunity to be part of a...

  • Student Intern

    3 weeks ago

    Bella Vista, United States Outdoor Cap Company, Inc Full time

    Job DescriptionJob DescriptionThe Sourcing-RDI intern works closely with the sourcing manager, director of RDI, development specialist, and development directors to help keep projects organized.Responsible for cleaning up, updating operating system with pricing, current information and digital photos. Responsible for cleaning up, updating, replenishing...

  • Student Intern

    2 days ago

    Bella Vista, United States Outdoor Cap Company, Inc Full time

    Job DescriptionJob DescriptionThe Sourcing-RDI intern works closely with the sourcing manager, director of RDI, development specialist, and development directors to help keep projects organized.Responsible for cleaning up, updating operating system with pricing, current information and digital photos. Responsible for cleaning up, updating, replenishing...

  • Senior Manager, Controllership

    1 week ago

    Bella Vista, United States Walmart Full time

    Position Summary... What you'll do... The Senior Manager - External Financial Reporting reports to the Director of Financial Reporting and collaborates very closely with a team of 5-6 associates in supporting our external SEC filings. This is a tight-knit team that works together in achieving our goals. We work with other teams within the Global...

  • Procurement Specialist

    1 week ago

    Chula Vista, United States Apollo Professional Solutions Full time

    Job Description Procurement Specialist Chula Vista CA Contract -1st Shift, 5/40 Pay Rate:$32.35/Hr. Benefits:medical, dental, vision, 401k Description/Comment:Procurement Specialist Our client is seeking a Procurement Specialist to join our Procurement team in Chula Vista California. We are a tactical team that manages distributed products for the...

  • Spring, Springboot Senior Software Engineer

    2 weeks ago

    Bella Vista, United States Walmart Full time

    Position Summary... What you'll do... What you'll do... As a part of Walmart Global Tech, you'll build industry defining reusable customer and partner facing services and products to lead differentiated experiences and revenue. You will be in the unique position to be of service to both our customers (1P as well as 3P) and our associates as a member of this...

  • Technical Editor Senior

    Found in: Talent US C2 - 1 week ago

    Sierra Vista, United States General Dynamics Information Technology Full time

    Technical Editor Senior Seize your opportunity to make a personal impact as a Technical Editor Senior supporting Seize your opportunity to make a personal impact as a Technical Editor Advisor supporting U.S. Army Network Enterprise Technology Command (NETCOM) located at Fort Huachuca, Arizona. GDIT is your place to make meaningful contributions to...

  • Associate Medical Office Specialist

    Found in: Talent US C2 - 1 week ago

    Chula Vista, United States International Education Corporation Full time

    Job Details Description We’re Looking For: Someone with tenacity, passion, discipline and grit to join our team as an Associate Medical Office Specialist Instructor at our Chula Vista Campus. To Do What: In this position, you will be responsible for the delivery of quality educational instruction by helping develop the technical...

  • Knowledge Management Specialist

    1 week ago

    Sierra Vista, United States CareerBuilder Full time

    Job Title: KM Specialist Job Location: Fort Huachuca, AZ Salary: Competitive, Depends on Qualifications Clearance: SECRET Travel: Possible travel is anticipated Purpose People, Technology and Processes, LLC is seeking contractors to provide support to the TRADOC Enterprise KM Program. The goal of the TRADOC Enterprise KM Program is to create and implement...

  • Training Environment Support Services

    Found in: Talent US A C2 - 1 week ago

    Sierra Vista, United States Jacobs Full time

    Your Impact:Challenging Today. Reinventing Tomorrow.We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.At Jacobs, we challenge the status quo and redefine how to solve the world's greatest...

  • Per Diem Clinical Applications Specialist

    3 days ago

    Chula Vista, United States Lumenis Full time

    Job DescriptionJob DescriptionLumenis is looking for a Per Diem Clinical Application Specialist. Reporting Location: San DiegoPRIMARY FUNCTIONLumenis is seeking Per Diem Clinical Applications Specialists to provide training and professional support on multiple aesthetic and vision device platforms. Specific devices/applications to be discussed if selected...

  • Per Diem Clinical Applications Specialist

    2 weeks ago

    Chula Vista, United States Lumenis Full time

    Job DescriptionJob DescriptionLumenis is looking for a Per Diem Clinical Application Specialist. Reporting Location: San DiegoPRIMARY FUNCTIONLumenis is seeking Per Diem Clinical Applications Specialists to provide training and professional support on multiple aesthetic and vision device platforms. Specific devices/applications to be discussed if selected...

  • Information Technology Specialist

    Found in: Talent US 2 C2 - 2 weeks ago

    Sierra Vista, United States U.S. Army Training and Doctrine Command Full time

    Summary About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to . Code, Title 10, as well as . This position is located at the ST-IC-W1E8AA USA INTELLIGENCE CTR OF EXCELLENCE. Provide Knowledge Management technical support,...

  • Facility Residential Staff Managers

    3 weeks ago

    Vista, United States New Haven Youth Full time

    Job DescriptionJob DescriptionSUMMARY: The Facility Residential Staff Manager provides a lead role in overseeing the documentation and administrative reporting duties relative to the facility records in conjunction with all New Haven and Community Care Licensing policies and procedures. Additionally, the Facility Manager is aware of and adheres to...

  • Data Specialist

    7 days ago

    Chula Vista, United States Southwestern Community College District Full time

    Hours Per Week: 40 Funding Source: District District Values: Incumbents in District positions are expected to exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees,...

  • Training Environment Support Services

    Found in: Careerbuilder One Red US C2 - 6 days ago

    Sierra Vista, AZ, United States Jacobs Technology, Inc. Full time

    Your Impact: Challenging TodayReinventing TomorrowWe're invested in you and your successEverything we do is more than just a projectIt's our challenge as human beings, tooThat's why we bring a thoughtful and collaborative approach to every one of our partnershipsAt Jacobs, we challenge the status quo and redefine how to solve the world's greatest challenges,...

  • Overnight Facility Residential Staff Managers

    1 day ago

    Vista, United States NEW HAVEN YOUTH AND Full time

    Overnight Facility Residential Staff ManagerSUMMARY: The Overnight Facility Residential Staff Manager provides a lead role in overseeing the documentation and administrative reporting duties relative to the facility records in conjunction with all New Haven and Community Care Licensing policies and procedures. Additionally, the Facility Manager is aware of...