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Receptionist
2 months ago
JOB DESCRIPTION - Front Desk Receptionist
Job Title: Receptionist
Department: Front Office
FLSA Status: Non-Exempt
Reports to: Front Office Lead/Hospital Manager/Medical Director
Summary
A Receptionist is responsible for answering calls, checking in patients, answering any questions people have when they contact the hospital. A Receptionist's also schedules appointments and registers new patients. The Receptionist is the first point of contact to the clients representing the hospital. The receptionist sets the first impression tone for our clients visit. Additional Receptionist's duties include coordinating front-desk activities, including distributing correspondence and redirecting phone calls to best serve our clients/patients. A receptionist's duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.
Essential Functions
• Greet and welcome guests as soon as they arrive at the office
• Check in/Input clients/patients in to the EMR system
• Accepts payments
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Performs other duties as assigned by supervisor.
Education: • High school diploma • Additional certification in Office Management is a plus Qualifications/Experience • Proven work experience as a Veterinary Receptionist, Receptionist, Front Office Representative, or similar role • Love for all animals and a passion for their well-being. • Professional curiosity and willingness to learn veterinary medicine • Top notch communication skills, both written and verbal • Computer Savvy • Positive attitude • Able to lift 50 lbs. • Flexible - must be able to work all shifts.
Competencies • Communication Proficiency • Results Driven • Organizational Skills • Excellent written skills • Strong attention to detail
Work Environment
This job operates in a temperature-controlled medical clinic environment. The employee may be exposed to mild X-ray radiation and infectious animal diseases such as parvovirus, hookworm, roundworm, salmonella, and giardia can be passed from dog to human through licking. Exposure to high noise levels due to barking dogs and machinery. Potential for being bitten or scratched while tending to animals.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
This role routinely uses standard office equipment such as computers, phones, and photocopiers. The employee is required to sit and use both hands for typing for extended periods of time; climb or balance; and stoop, kneel, crouch or crawl periodically. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8 hours per shift.
Continuing Education Requirements:
None
Travel
This position requires no travel.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Compensation details: 18-19 Hourly Wage
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