Client Success Executive

3 days ago

Franklin, United States i2i Population Health Full time

Are you mission-driven? Are you interested in joining a group of people dedicated to playing a part in changing healthcare? i2i Population Health is a technology company inspired to create innovative population health solutions that improve Quality Outcomes, Care Coordination, and Access to Care.

While our Population Health Management and Analytics solution suite is well-regarded in the industry, we genuinely believe that our employees are i2is greatest asset Were constantly on the lookout for top talent with expertise in a variety of areas. We invest heavily in our patients, our clients, and our people to ensure that we make a difference in quality healthcare. We are a culture of passionate people who are excited to be taking on some of the most challenging problems in healthcare Join us at i2i Population Health, where collaboration, hard work, and work-life balance come together to create a supportive and fulfilling work environment.

We are looking for a Client Success Executive (CSE) to create, deliver, and actively manage client success plans to ensure the satisfaction and retention of the assigned customer base in the west. The CSE serves as the primary point of contact for all assigned customers for the duration of that customers relationship with i2i.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Core duties of the Client Success Executive include the following:

  • Execute on the i2i Client Success Model for assessment, design, and connection of i2is solutions with the needs and opportunities of the customer to meet and exceed operational and financial results.
  • Develop product knowledge and skills relative to specific role that supports basic application demonstration to end users.
  • Drive superior adoption of all i2is solutions (products and services) from the user level to the executive management team to qualify and quantify all customer outcomes.
  • Manage communication to clients on all escalated support issues, working to resolution those specifically owned by CSE within defined internal service levels.
  • Ensure contract milestones and product and services performance measures are always met.
  • Work with the Product Team to support and integrate new product releases, versions, or rollouts to the customer with minimal disruption.
  • Participate as needed to drive community and market awareness of the i2i brand, outcomes success stories, capabilities, and initiatives including conferences, exhibitions, seminars, or other.
  • Acquire current, relevant domain knowledge of various healthcare information technologies and national commercial industry data to create value for i2i and its customers.

BASIC QUALIFICATIONS

  • Bachelors degree required; MBA preferred
  • Minimum of 2-3 years of client services or account management experience in a healthcare company.

Knowledge and Skills:

  • Demonstrated passion to work in a start-up or early stage company wearing many hats to build and participate in the future.
  • Excellent analytical, written and oral communication skills required.
  • Excellent organizational, problem solving, and inter-personal skills required.
  • Ability to work independently, set priorities, and multi-task to meet many objectives.

i2i Population Health Offers:

  • Great coworkers who describe our Award-Winning culture as collaborative, friendly, fun, and supportive
  • Hybrid work environment
  • A flexible culture with a work-life balance focus.
  • Competitive Compensation and Benefits Package
  • Unlimited Time Off

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