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IT Product Owner

2 months ago

Manchester, United States Eversource Full time

Our Team
The Product Owner is responsible for developing and delivering new capabilities and/or enhancements to our current and future Collaboration toolsets (e.g. Office 365, SharePoint Online, PowerBI) that directly impact critical business goals including company targets and employee experience. This position supports the development of the employee experience roadmap.

Essential Functions:

  • Plans and prioritizes product feature backlog and development for the product
  • Collaborates with cross-functional teams, business partners and stakeholder management for successful product(s) release
  • Supports stakeholders; identifies areas of improvement and works with individuals and teams to implement these improvements.
  • Assesses value, develops cases, and prioritizes stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
  • Provides backlog management, iteration planning, and elaboration of the user stories
  • Supports the IT development process and project lifecycle end-to-end along with developing test plans, cases and participating in the testing and approval of new functionality implementations.
  • Identifies business requirements and codifies into well-defined specifications, stories and supporting artifacts that articulate simple, elegant solutions to consumer problems.
  • Identifies, contacts, and collaborates with internal and external subject matter experts, including partners, vendors and trade organizations in order to gather, organize and share market trends and best practices.
  • Collaborates with other product owners and key stakeholders to formulate, coordinate and evangelize product roadmaps and strategic plans.
  • Works with cross-functional teams to investigate, gather and develop detailed business requirements that effectively translate business problems into innovative and practical solutions.
  • Translates business problems into project requirements and supports the IT process from build to launch.
  • Assists in the development of user experience goals, stories and requirements that can be used to create self-service support product specifications.
  • Identifies risks which could jeopardize the deliverables and results of Eversource self-service initiatives or objectives.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge and Skills

  • The ideal candidate must demonstrate a keen awareness of the user experience while seeking opportunities for self-service adoption. This person must have the skills to develop web content, navigation flows and the understanding to create a look and feel that supports the core business objective - driving more transactions online.
  • Customer-first orientation and strong passion for delivering quality tools, information and content in service to consumer needs.
  • Possess initiative to think several steps ahead in the digital environment and anticipate needs of customers and employees.
  • Must be technically-oriented with the ability to write and interpret requirements, QA releases and interact effectively with technical resources.
  • Must be able to evaluate internal and external resources for development and execution of digital and website initiatives.
  • Ability to prioritize tasks and manage deadlines in a fast-paced environment, with acute attention to detail.
  • Strong organization skills, meticulously thorough and tenacious.
  • Good analytical skills and ability to translate data into actionable plans and tactics.
  • Good communication (verbal and written), strong interpersonal, negotiation and management skills, and strong business acumen.
  • Ability to use PC desktop applications (e.g, Microsoft Word, Excel, PowerPoint and email.
  • Knowledge of Agile development methodologies.

Education:

  • Bachelors` degree in relevant field (business, computer science, etc.), or applicable work experience;

Experience:

  • Five (5) to eight (8) years of work experience preferably working within an IT or Digital organization.
  • Preference given to individuals that have experience working with Office 365, SharePoint Online, PowerBI, and other MSFT Toolsets (Flow, Automate, etc.).

Licenses:

  • Agile and/or Six Sigma certifications preferred

Working Conditions:

  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.

Mental Aspects: Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

  • Know the business plan and how your role connects to it
  • Identify problems, issues; take responsibility for resolution
  • Set high standards for self; deliver quality performance
  • Raise ideas for improvement
  • Communicate, communicate, communicate

Build Trusting Relationships

  • Follow through on commitments made to manager, colleagues, and customers.
  • Address difficult or controversial issues and encourage others to do the same.
  • Have honest dialogue with others

Manage and Develop People

  • Set performance goals that align with department and company goals
  • Meet regularly with your supervisor/manager to discuss your performance
  • Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.

Foster Teamwork and Cross-functional Collaboration

  • Work collaboratively within and across the organization to achieve One Company and other goals
  • Recognize and address cross functional implications of your work

Create a Diverse, Inclusive Workforce

  • Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work

Lead Change

  • Proactively seek out opportunities to improve business performance and customer service.
  • Respond positively to new demands or circumstances
  • Exhibit a can-do attitude to support changes in priorities and work processes

Focus on the Customer

  • Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner

Compensation and Benefits

Eversource offers a competitive total rewards program. The annual salary range for this position is $109,700.00 to $121,890.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.

Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers needs is part of every employees role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.