Customer Intake Specialist

4 months ago


High Springs, United States Worthmann Roofing Full time

Job Description: Customer Intake SpecialistABOUT USWorthmann Roofing is the premier roofing, gutter, window, siding, and restoration service provider in Florida, providing home and business owners with the best repair and replacement services. Worthmann and its owners are dedicated to providing its customers the best possible service and co-workers with the best possible working conditions. We are a company that cares about you and the well-being of your family.EMPLOYMENT ELIGIBILITYCustomer Service experienceFamiliarity with office software and phone systemsSome sales experienceProven track record of exceeding customer expectations.Familiarity with computer softwareJOB DESCRIPTIONHandle a high volume of inbound calls from homeowners to explain and schedule home inspections and quotes for Worthmann products (roofing, windows, gutters, etc.). Respond to online customer forms to schedule appointments and/or perform other customer service activities. Follow the approved script when discussing home evaluations with potential customers. Present a positive and professional face to homeowners and co-workers. This is a high customer service-oriented position. Some sales experience is needed.REPORTS TO: Sales ManagerDETAILED JOB FUNCTIONSHandle phonesPull reportsOther duties as assignedJob Type: Full-timeBenefitsHealth Insurance: Paid 50% for Employees. Available to spouse and family of employee at cost. DentalVision401K (matching)STDAcciendital, Hospoyal Indemnity, Critical IllnessPTO accrual upon hireand other benefitsPhysical Requirements of JobThe ability to lift 50 poundsThe ability to sit for long periods of timeThe ability to use a keyboard and telephone



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