Solutions Architect

4 months ago

Reading, United States Omega Systems Inc Full time
Job Details

Job Location
Reading PA - West Lawn, PA

Description

Position: Solutions Architect
Reports To: Director of Solutions Architecture
Division: Solutions Architecture
FSLA: Exempt
Office Designation: Hybrid

Office Location: 1121 Snyder Road West Lawn, PA 19609

The Solutions Architect will work directly with our New Business Development Executives, Technical Account Managers, and Technical Services teams by supporting the pre-sales and internal sales processes. The Solutions Architect is an integral position within our sales department who assists the Sales Team concerning the technical knowledge of products and services. The ideal candidate must possess the ability to take a set of requirements and turn them into a full-fledged architecture and design that is the blueprint of a successful solution. This person should have experience designing, configuring, installing, migrating, and supporting IT environments, with an emphasis on network buildouts, hosted and cloud deployments and email migrations. This person must also be detail oriented, have the ability to multitask and be comfortable working in a fast paced, team-oriented environment. Omega Systems is a rapidly growing IT consulting firm and we are looking for individuals who want to grow with us.

Functional Responsibility and Task Statements
  • Assist Sales Representatives with technical knowledge pertaining to the products and services offered by the company.
  • Provide pre-sales technical assistance and product education to the Sales Team, customers, and prospects.
  • Provide technical specifications for quotes and prepare accompanying materials.
  • Interpret customer requirements; speak with customers or prospects to understand their needs and relay this information to the Sales Representative.
  • Perform technical presentations that demonstrates how products and services can benefit and meet customer or prospect needs.
  • Serve as liaison with other departments in the company to gather technical expertise for supporting the Sales Team.
  • Conduct onsite or remote customer site surveys as needed in order to gather the information required to accurately architect an entire solution.
  • Scrutinize project constraints to analyze alternatives, mitigate risks, and conduct process re-engineering, as necessary.
  • Analyze technical and business requirements and recommend best practices for the entire solution.
Technical Responsibility and Task Statements
  • Effectively utilize and update Salesforce CRM database.
  • Demonstrate resourcefulness when collecting data on customers including utilizing ConnectWise, IT Glue, and other company applications and tools.
  • Take a proactive role with problem resolution at the customer level.
  • Maintain in-depth product knowledge of the service offerings of the company.
  • Develop and maintain successful relationships with customers, vendors, and internal departments.
  • Be able to conduct an architectural system evaluation and provide an analysis of the technology environment.
  • Efficiently communicate with the customer and sales representatives throughout the pre-sales design and proposal stages.
Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.

Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.

Travel Requirements: Moderate travel is required for this position.

Desired Qualifications and Skills
  • BA/BS Degree is preferred.
  • Minimum 5-7 years' experience with preference in information technology or sales.
  • Technical background, with previous experience in a technical role.
  • Proven track record in sales and knowledge of technology.
  • Experience in IT infrastructure and engineering design.
  • Enjoy working with customers and external audiences.
  • Analytical ability to determine best approach to clients on an individual basis.
  • Strong organizational, presentation, and customer service skills.
  • Skill in preparing written communications and materials.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Possess a positive attitude, insightful, energetic and a great problem solver.
  • Knowledge of Microsoft Office, Salesforce, and ConnectWise a plus.
Benefits
  • Heath Insurance
  • Dental Insurance
  • Vision
  • 401(K) plus employer match
  • Life Insurance & Accidental Death and Dismemberment
  • Employee Assistance Program
  • Additional ancillary benefits to select from
  • Paid Time Off, Paid Company Holidays, Floating Holiday and your Birthday is a Holiday

EEO STATEMENT
The Company's policy is to provide equal employment opportunities for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees who are or have become disabled, must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

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