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Supervisor, Field Operations Training
1 month ago
Do you thrive on developing talent and fostering a culture of continuous improvement? Join us as we redefine retail training excellence and set new standards for field training management.
JOB SUMMARY
As the Learning and Development: Field Training Supervisor / Manager, you will play a pivotal role in shaping the success of our retail operations team by leading the development and execution of comprehensive training programs. Your strategic vision, coupled with your passion for retail and talent development, will drive excellence in our training assets, courses, solutions, processes, and programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategic Training Leadership:
- Develop and execute a strategic training roadmap aligned with the broader Learning and Development strategy, organizational goals, and industry best practices.
- Lead the design, implementation, and evaluation of training programs to enhance the knowledge, skills, and performance of our field operations team members.
- Continuously assess training needs and opportunities for improvement to ensure the effectiveness and relevance of training initiatives.
Talent Development
- Support the Talent Management team with outputs of Talent Reviews.
- Design and develop programs to support a robust internal talent pipeline.
Curriculum Development and Innovations
- Create engaging and interactive training materials, including e-learning modules, workshops, and job aids, to support a variety of learning styles and preferences.
- Stay abreast of industry trends, emerging technologies, and best practices in retail training to drive continuous innovation and improvement.
Field Operations Collaboration
- Collaborate closely with field operations leaders to understand business priorities, challenges, and opportunities for improvement.
- Partner with S&O Leadership to ensure alignment between training initiatives and operational objectives.
Performance Coaching and Feedback
- Provide ongoing coaching, feedback, and support to team to enhance their performance and drive results.
- Conduct regular performance discussions and provide actionable insights to support individual and team development.
Training Program Execution
- Lead the execution of training programs, utilizing a variety of delivery methods and platforms to maximize engagement and retention.
- Monitor and evaluate training outcomes, adjusting strategies and content as needed to optimize effectiveness and impact.
Compliance and Quality Assurance
- Ensure compliance with company policies, procedures, and regulatory requirements through effective training and education initiatives.
- Conduct audits and quality assurance checks to maintain the integrity and consistency of training materials and delivery.
Stakeholder Engagement and Communication
- Build strong relationships with cross-functional stakeholders to support collaborative training efforts
- Communicate regularly with S&O leadership to provide updates on training initiatives, performance metrics, and key milestones.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION / EXPERIENCE / SKILL / ABILITY
- Bachelor’s degree in HR, Organizational Development, or a related field or equivalent combination of education and experience.
- Proven experience as a Learning and Development professional.
- Strong understanding of leadership theories, models, and best practices.
- Excellent facilitation, coaching and presentation skills
- Ability to design and deliver engaging and interactive training programs.
- Proficiency with eLearning tools preferred.
- Strong organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a collaborative, team-oriented environment.
- Ability to effectively lead a team.
