Customer Experience Representative
4 weeks ago
**Customer Experience Representative (DLT 04) (BDX Solutions, Houston, TX)**
**Req #** 22122597 **Location** Houston, Texas, United States **Job Category** Customer Service **Date posted** 02/17/2022 Hillrom and Baxter have united, creating one of the worlds leading medical products companies. We are committed to our shared vision to transform healthcare. We're building on the legacy and strengths of two historically innovative and socially responsible companies thatwhen joined togethershould better serve our patients, customers and communities. This is an exciting time to join us as we begin a new chapter, together.
No matter your role at Baxter, your work makes a positive impact on people around the world. You can expect to work with caring people who value relationships. Our teams are strong and empowered because we value differences. This is where you can do your best work and thrive in an international environment. This is where you can belong.
**Core Job Functions & Responsibilities:**
Answer all incoming Customer Experience Team calls promptly and manage them effectively and
efficiently, with the overall goal of creating an excellent customer experience and industry leading
customer service.
Address questions and educate customers, sales staff, and patients.
Redirect calls to subject matter experts as defined in protocols.
Document all calls or correspondences.
Handle emails/voicemails as assigned.
Demonstrate empathy and decrease customer tension.
Promote the value of Bardy Diagnostics cardiac monitoring.
Must communicate in a professional, empathetic, and diplomatic manner with good voice quality,
dictation, and articulation.
Exhibit a high sense of urgency.
Identify, document, and escalate potential patient or customer complaints per standard operating
procedures.
Works to achieve the daily Customer Experience Teams quality and productivity goals.
Assists with intake of CAM heart monitors and data entry to portal.
**Required Experience & Skills:**
High School diploma or equivalent
1-2 years of experience in a call center or customer service position preferred
Knowledge of medical terminology preferred
Excellent multitasking and organization skills
Excellent verbal and written communication skills
Computer skills including proficiency in MS Office
Knowledge of multi-line telephone system
Excellent customer service skills when interacting with all internal and external clients
Bilingual is a plus
Patience, professionalism, excellent phone etiquette
The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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