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Associate Center Director

2 months ago

Houston, United States Su Vida Services Inc Full time
Who We Are

At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.

Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered, and more compassionate healthcare family and Employer of Choice Will you join us Suvidanos, to help achieve our Higher Purpose?

What Makes Us Unique

We are an empowered primary care, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.

How We Work

Our Culture & Core Beliefs
  • Earn Trust
  • Building Relationships
  • Creating Joy
  • Doing Right
  • Improving Every Day
  • Moving Forward
What You'll Do

Position Summary

Center Directors are important spirited leaders at Suvida Healthcare that bring joy to every patient, patient family, and employee interaction. Center Directors will be responsible for clinic operations in and around their clinics, you will be the owner of the success of your clinic. Center Directors are expected to lead clinical and non-clinical employees, support operational initiatives, engage in neighborhood and community activities, and generally ensure that clinic operations run smoothly and timely daily. Essential responsibilities consist of but not all inclusive:

Responsibilities
  • Incorporates culturally and socially appropriate concepts within Suvida Healthcare's Lifestyle Medicine Programs
  • Supervising, coaching and mentoring a multi-disciplinary team of 15+
  • Leading the execution of in-clinic operational initiatives
  • Problem-solving employee and patient problems in the moment
  • Ensuring our patients are always delighted with the level of care they receive
  • Ensuring our scheduling and billing processes are executed efficiently
  • Overseeing our clinical and community areas
  • Advocating for your clinic, team, and patients
  • Being an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners
  • Supporting and contributing to on-the-ground marketing initiatives
  • Generally ensuring clinic operations are running smoothly daily
  • Directs the design, implementation, and evaluation of Suvida Healthcare Clinics
  • Oversight of the clinic's specialty provider network
  • Ensure appropriate programs and activities are provided to meet patient needs and state and federal requirements
  • Support growth of other Texas clinics to help stand up and drive performance
  • Ensure clinic and operational programs and activities are adapted to meet changing needs of patients
  • Coordinates recruitment, selection, and training of operational and clinical support staff.
  • Schedules and assigns staff effectively, and continuously evaluates staff assignments to ensure quality care and program delivery to meet patient and clinical needs
  • Assists clinical and operational leadership in budgeting needs to ensure effective utilization of resources.
  • Serves as a source of expert knowledge for Suvida Healthcare's clinical operations and provides support and education to the leadership.
  • Maintains and monitors utilization of resources, physical space, equipment, department protocols, equipment, standards, policies, and practices
  • Develops, implements, and monitors performance improvement plans to ensure compliance and address performance improvement opportunities
  • Other duties as assigned


What You'll Bring

Knowledge, Skills, and Abilities
  • 10+ years' experience in healthcare or similar field
  • 10+ years of management experience
  • Bilingual-Spanish preferred
  • Experience in designing, implementing, and evaluating large scale healthcare centers/clinics
  • Experience in Value-based care operations
  • Well versed in clinic unit economics
  • Experience in value-based care reimbursement methodologies and value-based care contracting
  • Strong leadership skills and strong influencing skills
  • Incredible level of organization and detail orientation
  • Excellent written and verbal communication skills with the ability to communicate effectively with leaders across the organization and external customers
  • Experience maintaining operations according to an established budget
  • P&L ownership
  • Experience with growing a business, interacting with external stakeholders
  • Passionate about culturally sensitive care, results driven individual and team player


Education, Experience, Licensure, or Certification Requirements
  • Bachelor's Degree in Healthcare or related field
  • Master's Degree preferred


Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.