Recertification Specialist

Recertification Specialist

Reports to the Property Manager

Date Written or Revised: November 21, 2023

FLSA: Non-Exempt

Key Responsibilities (Essential Duties and Functions)

This list of duties and responsibilities is not all-inclusive and may expand to include other duties and responsibilities based on business need.

•The primary responsibility of the Recertification Specialist is to perform all resident's annual and interim recertifications in accordance with CHA and HUD guidelines

•Generate, serve and deliver resident correspondence including but not limited to rent correspondence, flyers, letters, and memos

•Counsels residents on rent payments and discusses reasons for any schedules changes to their rents. Must be able to explain ACOP and lease terms, conditions, and policies

•Performs all aspects of the Movie-In and Move-Out process including Resident and unit status updates. Assists with collecting and posting rents

•Generates and submits transfer packages, lease additions, reasonable accommodations and other residents' requests

•Performs errands as they relate to the operations of the property

•Performs work in a safe manner and actively encourage others to comply with safety rules and regulations

Education/Experience

•Must have excellent oral and written communication skills

•Ability to prioritize, coordinate, and maintain follow-up on a number of projects simultaneously

•Must handle highly confidential information in a strictly professional manner

•Ability to work independently, exercise good judgement and be resourceful

•Bilingual in English and Spanish preferred

•Customer service experience in a hospitality or customer facing industry required

•Subscribe fully to all policies and procedures of the Company and be prepared to enforce them at all times

Work Environment/Physical Demands

This job operates in a clerical office setting. This role routinely utilizes standard office equipment such as computers, phone, photocopiers/printers, and filing cabinets. This position requires sitting, bending, stooping, or standing as necessary. Our offices are equipped with electronic desks for standing or sitting.

McCormack Baron is an Equal Opportunity-Affirmative Action Employer, committed to diversity, inclusion, equity and belonging.