Retail Auto Customer Service Account Specialist I

4 weeks ago


Tempe, United States CareerBuilder Full time

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.

As a Specialist I in Customer Service, you will take approximately 80 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.

Job Requirements:

Work in a call center environment that requires 100% phone-based customer interaction

Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers

Communicate with customers in a metrics-driven environment

Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment

Take ownership of each customer interaction while treating them with respect and responding with empathy

Work both independently and in a team environment

Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills:

Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face

Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment

High school diploma or GED required

Preferred qualifications, capabilities, and skills:

Ability to multitask using a computer and simultaneously provide customer support

Comfortable in a fast-paced, consistently changing environment

Previous experience working in a Hospitality, Restaurant or Retail industry

Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

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