Lead CSR/Teller

2 months ago

Detroit, United States Fifth Third Full time

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience:

* Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met

* Provide follow up to customer questions and find solutions to address issues

* Be responsive and timely with correspondence to keep lines of communication open and clear

* Maintain a position of trust and responsibility by keeping all customer business confidential

* Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

* Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.

* Partner with Financial Center Manager to gather and report monthly FCA requests.

* Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.

* Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.

* Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.

* Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

* Assist in training newly hired Customer Service Representative

Referrals:

* During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

* Build and maintain a working knowledge of the Retail products and services offered

* Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

* High school diploma/GED.

* Work involves extensive cash handling.

* Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.

* Work involves contact with the public, adhere to dress code guidelines.

* Must have the ability to interact comfortably and confidently with the public.

* Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.

* Act as a leader and a resource for both customers and platform team.

* Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.

* Need to have flexibility in scheduling.

WORKING CONDITIONS:

* Normal office environment.

* Extensive viewing of computer screens.

Lead CSR/Teller - 7 Mile and Telegraph (Detroit, MI) - Full Time LOCATION -- Detroit, Michigan 48219

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

  • Lead CSR/Teller

    2 months ago

    Detroit, Michigan, United States Fifth Third Bank, N.A. Full time

    Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION:Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex...

  • Emergency Medicine Locum Tenens Physician

    1 week ago

    Detroit, Michigan, United States LocumJobsOnline Full time

    LocumJobsOnline is partnering with Alumni Healthcare Staffing to find a qualified Emergency Medicine Physician in Michigan.Position OverviewEmergency Medicine Locum Assignment in MichiganQualifications: Must hold a valid Michigan License | DEA | CSRWork Schedule: Options for 12, 10, or 8-hour shiftsDetails of the AssignmentAvailability Needed: OngoingShift...

  • Emergency Medicine Locum Tenens Physician

    1 week ago

    Detroit, Michigan, United States LocumJobsOnline Full time

    LocumJobsOnline is seeking a qualified Emergency Medicine Physician for a locum tenens opportunity in Michigan.Position OverviewEmergency Medicine Locum AssignmentQualifications: Valid Michigan Medical License | DEA Certification | CSR RegistrationWork Schedule: Flexible 12/10/8-hour shiftsAssignment DetailsOngoing AvailabilityShift Types: 12/10/8-hour...

  • Emergency Medicine Locum Tenens Physician

    1 week ago

    Detroit, Michigan, United States LocumJobsOnline Full time

    Alumni Healthcare Staffing is partnering with LocumJobsOnline to find a qualified Emergency Medicine MD in Michigan.Position OverviewEmergency Medicine Locum AssignmentQualifications: Michigan Medical License | DEA Certification | CSRWork Schedule: 12/10/8-hour shiftsDetails of the AssignmentAvailability Required: OngoingShift Options: 12/10/8-hour...

  • Emergency Medicine Locum Tenens Physician

    2 weeks ago

    Detroit, Michigan, United States LocumJobsOnline Full time

    Alumni Healthcare Staffing, in partnership with LocumJobsOnline, is seeking a qualified Emergency Medicine Physician for a locum tenens opportunity in Michigan.Position OverviewEmergency Medicine Locum AssignmentQualifications: Must hold a valid Michigan Medical License | DEA Registration | CSRWork Schedule: Options for 12, 10, or 8-hour shiftsDetails of the...

  • Emergency Medicine Locum Tenens Physician

    2 weeks ago

    Detroit, Michigan, United States LocumJobsOnline Full time

    Alumni Healthcare Staffing, in partnership with LocumJobsOnline, is seeking a qualified Emergency Medicine Physician for a locum tenens opportunity in Michigan.Position OverviewEmergency Medicine Locum AssignmentQualifications: Valid Michigan Medical License | DEA Registration | CSR CertificationWork Schedule: Flexible shifts of 12, 10, or 8 hoursDetails of...

  • Customer Service Representative

    3 days ago

    Detroit, Michigan, United States WELLS FARGO BANK Full time

    About Wells Fargo BankWe are a leading financial services company that provides a wide range of banking and financial services to individuals, businesses, and institutions. Our mission is to help our customers achieve their financial goals and improve their financial well-being.Job SummaryWe are seeking a highly motivated and customer-focused individual to...

  • Customer Service Representative

    3 days ago

    Detroit, Michigan, United States WELLS FARGO BANK Full time

    About Wells Fargo BankWe are a leading financial services company that provides a wide range of banking and financial services to individuals, businesses, and institutions. Our mission is to help our customers achieve their financial goals and improve their financial well-being.Job SummaryWe are seeking a highly motivated and customer-focused individual to...

  • Personal Banker Associate I- BENCH

    1 month ago

    Detroit, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and...

  • Customer Service Representative

    3 days ago

    Detroit Lakes, Minnesota, United States Dahl Consulting Full time

    Job Summary:Dahl Consulting is partnering with a leading finance company to fill a permanent position for a Member Services Representative. As a key member of the team, you will provide exceptional customer service and support to members, ensuring their needs are met and exceeded.Key Responsibilities:Assist members with transactions and cash services via...

  • ATM Technician

    4 weeks ago

    DETROIT, United States Hyosung America, Inc Full time

    Hyosung America, Inc Job Type: Full Time Location: DETROIT, MI, US OVERVIEW Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products -- flexible products that adapt to our changing world and our...