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Customer Service Representative

4 months ago

Panama City, United States CRG Full time

Customer Service Representative

Summary: CRG is launching a search for a Customer Service Representative in Panama City, FL This call center professional will ensure outstanding service for all customers, business partners, and drivers for this large logistics company

About Our Client: Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.

Opportunity: Contract

Location: Panama City, FL (onsite)

Schedule: 7am-4:30pm or 10:30am-7pm

Salary: $16/hr

CRG Benefits

CRG Contractors who work an average of 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment

Benefits Options:

  • Medical / Health Insurance (Multiple Plan Options)
  • HSA and FSA Options (CRG will match $500 of your HSA contributions)
  • Vision and Dental Insurance
  • Virtual Visits for Urgent Care, Psychiatry, and Therapy
  • 401K - CRG matches up to 4%
  • Life and AD&D Insurance
  • Long-Term & Short-Term Disability Insurance
  • Accident, Hospital, & Critical Illness Insurance

Responsibilities:

  • Provide support to clients and business partners through phone and email correspondence
  • Address customer concerns with composure and professionalism
  • Evaluate, diagnose, and effectively resolve various problems or inquiries
  • Track delivery routes' progress
  • Verify stamps and scan haul-away pods
  • Manage changes or cancellations to delivery orders

Qualifications:

  • MS Office Proficiency MS Project, Word, Excel, and PowerPoint
  • 1 year of related call center experience
  • HS Diploma or equivalent

Category Code: JN003