QA Coordinator

3 weeks ago


Phoenix, United States ABM SERVICES Full time

Essential Duties * Responsible for ensuring improvements in safety, security, quality, productivity, client relationships, and customer service are correctly implemented. * Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements. * Ensures compliance with regulations and controls by examining and analyzing records, reports, operating practices, and documentation. * May be required to help train employees in safety, security, quality, and job specific (as required by station) policies and procedures in all Lines of Service. * Prepares for audit by researching materials, formulating a plan of action, and communicating to stakeholders. * Conduct daily on-site, Quality Assurance inspections in compliance with contractual specifications and customer's expectation. * Communicates audit progress and findings by preparing reports; providing information in meetings. * Supports external auditors by coordinating information requirements. * Provides management reports by collecting, analyzing, and summarizing management information. * Establish and maintain effective communication and working relationships with co-workers, dispatchers, supervisors, managers, clients, etc. * Helps instill a culture of safety, security, and quality and deliver measurable results * Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities. * Perform other duties as assigned. MINIMUM REQUIREMENTS * * High School Diploma or GED * Valid state issued driver's license * Some college course work or equivalent experience preferred * 2 years customer service experience * Aviation experience preferred * Must be 18 years of age or older * Must submit to and pass a drug screen * Must meet all the requirements to receive required airport security badge and customs' seal, including a successful completion of a background check and 10-year work history. ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation

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