Customer Information Representative
2 months ago
Job Description
In order to be considered for this position candidate must be serving permanently in the title of Customer Information Representative or be reachable on the open-competitive list for Customer Information Representative, Exam #7042 or Exam #1157 or be eligible under the 55a program.
The Permit and Customer Service Group seeks to hire five (5) energetic Customer Information Representatives who will perform a vital role in managing approximately 400-500 calls daily to serve applicants for the City and State Disability Parking Permits, Annual-On-Street and Clergy permits. The candidates will be trained to ensure applicants receive up to date permit application information and process information with professionalism and courtesy, in a timely manner.
Duties and responsibilities consist of working in a fast paced, busy call center environment; serving customers over the phones and communicating with walk-in applicants; accessing computer databases, manual files, records and other system programs to gather information and provide proper responses; entering customer information and coding the purpose for calls received into the database; recording complaints and requests; making courtesy calls to follow-up on inquiries and processing mail, when necessary; troubleshooting and resolving inquiries; providing applicants with detailed instructions to assist them with completing the application process; preparing related forms and reports; forwarding unresolved matters to appropriate supervisory/executive staff for further action; perform necessary related clerical administrative tasks such as, filing, make copies, data entry support work and other permit operation business tasks.
Qualifications
1. A baccalaureate degree from an accredited college or university; or
2. An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in "2" above; or
4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent.
To be eligible for assignment to Assignment Level II, candidates must have, in addition to meeting the above Qualification Requirements, one more year of the satisfactory full-time experience described in "2" above.
To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
-
Customer Information Representative
1 day ago
New York, United States City of New York Full timeCompany DescriptionJob Description In order to be considered for this position candidate must be serving permanently in the title of Customer Information Representative or be reachable on the open-competitive list for Customer Information Representative, Exam #7042 or Exam #1157 or be eligible under the 55a program. The Permit and Customer Service Group...
-
Customer Service Representative
2 weeks ago
New York, United States Customer Labs Full timeNeed help in your climate job search? Dive deep into climate with Terra.do’s 12-week climate bootcamp course. Waste Connections number of job openings over time by month Number of job openings ClimateTechList is the web's largest aggregator of climate, clean tech, renewable energy & green jobs. Contact us if you'd like to use partner or use our current or...
-
Customer Experience Associate
1 month ago
New York, United States Customer Labs Full timeCustomer Experience Associate Job Locations US-Remote ID 2024-6017 Category Operations Employment Type Regular - Full Time Remote Yes Shift 1st Scheduled Days Off 6-Saturday, 7-Sunday This Is Who We Are Founded in 2013, Home Chef is the leading meal solutions company with both a retail and online presence. Available online at homechef.com and in retail at...
-
Customer Service Representative
6 days ago
New York, United States Vision Security Full timeCustomer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication services such...
-
Customer Service Representative
2 months ago
New York, United States Vision Security Full timeCustomer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication services such...
-
Customer Support Representative
2 days ago
New York, United States Ascension Management, Inc. Full timeCustomer Support Representative Job Purpose: Attract and Serve customers by providing product and service information through community outreach and marketing promotions! Do you want to be a manager but don't have the experience? In this position, you can also get involved with our management training! Customer Support Representative Job Duties: ...
-
Customer Support Representative
4 days ago
New York, United States Ascension Management, Inc. Full timeCustomer Support Representative Job Purpose: Attract and Serve customers by providing product and service information through community outreach and marketing promotions! Do you want to be a manager but don't have the experience? In this position, you can also get involved with our management training! Customer Support Representative Job Duties: ...
-
Customer Support Representative
4 months ago
New York, United States Ascension Management, Inc. Full timeCustomer Support Representative Job Purpose: Attract and Serve customers by providing product and service information through community outreach and marketing promotions! Do you want to be a manager but don’t have the experience? In this position, you can also get involved with our management training! Customer Support Representative Job Duties: ...
-
Customer Service Representative
2 months ago
New York, United States Synergy Management Full timeCome work as a Customer Service Representative at a growing company that offers excellent perks and opportunities! Advancement within, NO seniority, and training alongside some of the most accomplished leaders in our business. Who we are: Synergy has been in the NYC area and has significantly impacted the community working with household name clients. You...
-
Customer Service Representative
1 month ago
New York, United States Houghton International Full time**Customer Service Representative** **Position Summary:** Summit Lubricants, a Quaker Houghton Company, has an opportunity for a full time Customer Service Representative to join our team in Batavia NY! Provide fast and accurate processing of orders, inquiries and return authorizations in a customer service environment in the manufacturing sector. **Job...
-
Customer Support Representative
2 months ago
New York, United States Liberty Management Full timeJob DescriptionJob DescriptionIn response to our clients' continued growth and the ever-expanding need for access to telecommunication and internet devices. We are looking for a Customer Support Representative to serve the Manhattan area. The main objective of the Customer Support Representative is to speak with local customers and present...
-
Customer Service Representative
3 months ago
New York, United States Chobani Full time**Customer Service Representative** **Location:** Remote, NY **Summary** The Customer Service Representative engaging with our customers buyers as the first line of support for receiving and entering customer orders. Through email and phone calls, the customer service representative interfaces with our customers and sales teams to confirm order receipt,...
-
Customer Service Representative
4 weeks ago
New York, United States Moon Moments Ltd Full timePosition: Customer Service Representative Compensation: Competitive weekly pay Location: On-site in New York We're on the lookout for a personable, well-organized, and polished Customer Service Representative to join our client's dynamic team. As a crucial member of the team, you'll be at the forefront of delivering outstanding customer support, addressing...
-
Customer Service Representative
3 hours ago
New York, United States Business Development Firm Full timeAllow your career to flourish with our incomparable upbeat supportive team atmosphere! We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive to propel revenue and build...
-
Customer Service Representative
1 month ago
New York, United States MedReview Full timeJob DescriptionJob DescriptionPosition Summary At MedReview, our mission is to bring accuracy, accountability, and clinical excellence to healthcare. As such, we are a leading authority in payment integrity solutions including DRG Validation, Cost Outlier and Readmission reviews.Under the direction of the Customer Service Department leaders, the Customer...
-
Customer Service Representative
2 weeks ago
New York, United States MedReview Full time $20 - $21Job DescriptionJob DescriptionPosition Summary At MedReview, our mission is to bring accuracy, accountability, and clinical excellence to healthcare. As such, we are a leading authority in payment integrity solutions including DRG Validation, Cost Outlier and Readmission reviews.Under the direction of the Customer Service Department leaders, the Customer...
-
Bilingual Customer Service Representative
2 weeks ago
New York, United States Opulence Inc. Full time $38,000 - $50,000Job DescriptionJob DescriptionThe Bilingual Customer Service Representative will report to the Key Account Manager. The primary responsibility is to support our customers with orders in both English and Spanish as needed. The role involves all aspects of customer service, sales management, and coordination with other departments. As the Bilingual Customer...
-
Customer Service Representative
4 days ago
New York, United States SideRamp Part timeJob DescriptionJob DescriptionAbout SideRampSideRamp allows professionals to engage with part-time opportunities in the gig economy, offering a centralized platform that manages high-quality, flexible side gigs. We focus on connecting our users to various freelance and part-time work—from discovering opportunities to streamlining the application process....
-
Customer Service Representative
1 month ago
New York, United States sulekha.co.uk Full timeCustomer Service Representative Jobs in Great Neck, NY *Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job...
-
Customer Service Representative
2 months ago
New York, United States New York Life Full time**Location:** Remote, NY, US When you join New York Life, youre joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel proud about being part of a company that is committed to doing the right thing. Through various resources and programs, you can grow your career while...
