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Learning Management System
4 days ago
BASIC REQUIREMENTS:
Must be a Christian and a member of a church that holds to Jesus Christ as Lord and Savior, believing in the New and Old Testaments of the Holy Bible.
GENERAL OBJECTIVES:
The part-time Learning Management System (LMS) Support is responsible for providing technical support and assistance to faculty/staff and students using the University's Learning Management System (LMS) and other learning technologies. The role ensures that online courses meet established quality assurance standards and provides technical support for faculty and staff in using and delivering effective online learning.
QUALIFICATIONS:
- Bachelors degree
- Experience or degree in education or online learning preferred
- Knowledge of Blackboard Learning Management System (LMS) or other LMSs preferred
- Accurate and timely processing of transactional data, including the creation and updating of items in the system.
- Proficiency or ability to gain proficiency in eLearning software
- Possess outstanding customer service skills
- Ability to troubleshoot and resolve technical issues timely and efficiently
- Strong organizational skills
- Strong work ethic
- Excellent communication skills across email, phone, chat, and in person
- Proficiency in various computer applications and systems with a demonstrated ability to quickly learn and adapt to new technologies.
- Collaborative, self-motivated, and responsive to guidance and feedback.
- Respond to email support requests and answer support calls from faculty/staff and students using the LMS
- Provide professor walk-in support as needed
- Ensure online courses meet established quality assurance standards set by the University's Online Education Department
- Create reports documenting errors and issues for fixing
- Execute online course content copy in Blackboard LMS and evaluate adequacy of quality assurance standards
- Communicate with professors to ensure quality assurance standards are met and to provide technical support for online instruction
- Assist Learning Technologies Manager as needed
- Support Instructional Designer team as needed in the development of online course materials
- Other duties as assigned by Learning Technologies Manager
WORK SCHEDULE:
This is an on-campus part-time position with a maximum of 25 hours per week from Monday to Sunday. (Schedule to be discussed with the supervisor.)
WORK LOCATION:
This position will work on the main campus, located at 3000 Mountain Creek Parkway, Dallas, TX 75211
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