![Xcel Energy](https://media.trabajo.org/img/noimg.jpg)
Customer Service Specialist
2 weeks ago
** Customer Service Specialist - HomeSmart Job**
Location(s): MN - Roseville
**Position Summary**
The HomeSmart Customer Service Representatives primary responsibility is to respond to all new and existing HomeSmart from Xcel Energy customers request for service, to answer all customer inquiries, and to help solve problems and offer solutions in a respectful and efficient manner satisfactorily resolving issues with one contact. Accountable for individual performance indicators of attendance, adherence to schedule, occupancy, and quality of calls to ensure that the overall business objectives of Service Level and Customer Satisfaction are achieved.
**Essential Responsibilities**
* Provide excellent customer service to potential and existing HomeSmart from Xcel Energy customers for appliance repair and HVAC sales. Assist customers in signing up for the plan, account inquiries, replacement inquiries, cancellations, reimbursements, service requests, HVAC sales appointments, and water heater sales. Analyze and resolve customer problems and complaints concerning HomeSmart from Xcel Energy service billings, payments, and service. Dispatch service requests to appropriate contractors. Process after hours service orders from HomeSmart from Xcel Energy answering service.
* Sell and promote HomeSmart product and services through various marketing strategies. Offers customers a variety of options to suit their home comfort needs. Including water heater sales and scheduling sales appointments.
* Perform other specialized tasks and projects as assigned by supervisor and manager. Participate in specialized projects such as serving on quality teams, committees, and process improvement teams.
* Administer correspondences to customers including confirmation letters, cancellation and renewal letters, and other correspondence as necessary for the efficient operation of HomeSmart.
* Assist in training new employees by demonstrating and explaining correct policies, procedures, and evaluating trainee performance.
* Establish and maintaining professional relationship with contractor personnel, other Xcel Energy business units and within the HomeSmart from Xcel Energy department.
**Minimum Requirements**
* High School Diploma or equivalent.
* 1+ year of customer service experience required, 18 months preferred.
* Experience promoting product and services preferred.
* Call Center experience preferred.
* Bilingual/Spanish experience is a plus.
**Preferred Qualifications**
* Familiarity with HVAC equipment and kitchen/laundry room appliances preferred.
* Experience with SalesForce preferred.
_______________________________________________________________________________________________
As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big, we invite you to join our team.
Posting Notes: MN - Roseville || MN - Roseville || United States (US) || Customer And Innovation || 21050:HomeSmart MN || Full-Time || Non-Bargaining ||
The anticipated starting base pay for this position is: $14.60 to $20.40 per hour
to see our benefits
Requisition Number: 32466
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com
| | | |
**ACCESSIBILITY STATEMENT**
Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
**Job Segment:** Sustainability, Gas, HVAC, Customer Service, Energy, Operations
-
DSI Customer Service Specialist
1 month ago
St Paul, United States League of Minnesota Cities Full timeCome join our team! The Department of Safety and Inspections is hiring a DSI Customer Service Specialist. This is an exciting opportunity to provide customer service by preparing and issuing licenses, permits, and processing financial transactions. - Customer Service Specialist, Customer Service, Specialist, Retail, Service
-
DSI Customer Service Specialist
2 months ago
St Paul, United States City of St. Paul Minnesota Full timeAbout the Position Come join our team! The Department of Safety and Inspections is hiring a DSI Customer Service Specialist. This is an exciting opportunity to provide customer service by preparing and issuing licenses, permits, and processing fina Customer Service, Customer Service Specialist, Specialist, Retail, Permit
-
PAP Specialist
4 weeks ago
St Paul, United States AdaptHealth LLC Full timeAdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply,...
-
Customer Service 3
4 weeks ago
St Paul, United States Pilot Freight Service Full time** Customer Service 3** **Job Category****:** Stations-Central **Requisition Number****:** CUSTO004422 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a full time **Customer Service 3** for our **Eagan, MN location** **Responsibilities:** * Frequent and accurate communication to customer, cartage agents, and other...
-
Customer Education Specialist II
4 weeks ago
St Paul, United States Boston Scientific Full timeThe Customer Education Specialist II will develop and implement training programs and tools to support in-house and external product and process education. Provide clear and concise information to employees/customers to give them an understanding of Education, Specialist, Development Engineer, Technical Writer, Customer, Technical, Business Services,...
-
Customer Experience Specialist
4 weeks ago
St Paul, United States Percepta Full timeJob Description - Customer Experience Specialist - Concern (035CR) **Job Description** **Requisition Title** : Customer Experience Specialist - Concern ( 035CR ) US-TX-Houston **Description** At Percepta, we bring first-class service across each market we support. As a **Customer Experience Specialist (CXS)** in **Houston, TX**, youll be a part of creating...
-
Customer Service
4 weeks ago
St Paul, United States TCC MATERIALS COMPANY Full time** TCC Materials** ** Customer Service & Corporate Support Specialist** Mendota Heights, MN 55120 **Job Summary** To actively support and promote TCC Materials & Amcon Concrete Products lines of products with outside sales and other members of the distribution team. Primary emphasis is placed upon providing both external communications and internal support...
-
Customer Service Specialist
4 weeks ago
Saint Paul, United States Horizon Chemical LLC Full timeJob DescriptionJob DescriptionDescription:Horizon Commercial Pool Supply is a steadily growing company specializing in all things relating to commercial swimming pools. Our company services many market segments, including water parks, hotels, schools, municipalities, multi-housing, and other facilities. We provide chemicals, equipment, supplies, service,...
-
Customer Service Specialist
2 weeks ago
Saint Paul, Minnesota, United States Horizon Chemical LLC Full time:Horizon Commercial Pool Supply is a steadily growing company specializing in all things relating to commercial swimming pools. Our company services many market segments, including water parks, hotels, schools, municipalities, multi-housing, and other facilities. We provide chemicals, equipment, supplies, service, renovation, and education. We are committed...
-
Customer Specialist
6 days ago
St Paul, United States CarMax Full time7633 - Maplewood - 1325 Beam Avenue E, Maplewood, Minnesota, 55109 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...
-
Customer Specialist
4 weeks ago
St Paul, United States CarMax Full time7633 - Maplewood - 1325 Beam Avenue E, Maplewood, Minnesota, 55109 CarMax, the way your career should be! **About this job** As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...
-
Customer Success Specialist
4 weeks ago
St Paul, United States Forge Global Full timeAt Forge (NYSE: FRGE), we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, humble and accountable. We experience the value that our vision brings to the world every day, helping the teams behind the greatest...
-
Customer Support Specialist
4 weeks ago
St. Paul, United States TPTTwin Cities Public Television Full timeDescription Twin Cities PBS (TPT) is one of the most innovative public media organizations in the country. Every day, TPT uses the power of media to advance local storytelling, spur engagement and learning, help young people succeed and support adults in the pursuit of lifelong learning. The Customer Support Specialist is responsible for interacting...
-
Customer Service Spec
4 weeks ago
St Paul, United States Summit Orthopedics Full time** Customer Service Spec** **Job Category****:** Staff **Requisition Number****:** CUSTO01335 Showing 1 location **Job Details** **Description** Personal Growth. Expansion. Teamwork. Innovation. Be a part of a truly patient-first environment and an organization that cares about their employees. The Customer Service Specialist will respond to patient...
-
Customer Service Specialist
7 days ago
St. Louis, United States TEKsystems Full timeDescription:Position Summary:Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the...
-
Retail Customer Service Specialist
4 weeks ago
St Paul, United States Public Lands Full timeAt Public Lands you can turn your passion for the outdoors into a career. Our mission is to celebrate and protect our public lands, ensuring everyone can explore our great outdoors.We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and...
-
Customer Service Specialist
4 weeks ago
Saint Paul, United States Storm Creek Full timeJob DescriptionJob DescriptionCustomer Service SpecialistPosition Overview:A key member of the Storm Creek Customer Experience Team, the Customer Support Specialist is responsible for providing outstanding customer and sales support. The ideal candidate is a highly motivated self-starter with proven customer service experience, eager to dig in and support...
-
Field Service Specialist
3 weeks ago
St. Paul, United States Waters Corporation Full timeField Service Specialist Req. # 20372 Company Name TA Category Field Service Location US-MN Type Regular Full-Time Overview TA Instruments' Field Service Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on TA Instruments' product suite. As a Field Service...
-
Customer Service Specialist
4 weeks ago
St Louis, United States Calculated Hire Full timeCalculated Hire is in search of a Customer Service Specialist II for our Fortune 100 Financial Services company. You will be responsible for the following components: Job Description: Participate in moderately complex support services in account management, operations, documentation, customer service and technical support. Identify opportunities for process...
-
Customer Service Representative-Call Center
3 weeks ago
St Paul, United States Handi Medical Supply Full timeDo you have what it takes to join our team at Minnesota's Best Bronze Medal Winner in Medical Supplies? Handi Medical Supply is a Top Workplace and we are looking for talent who have a strong desire to live out our mission of enriching lives and serve and consult with our customers in our call center as a Product Specialist. If you have worked in a health...