Client Solutions Implementation Specialist
2 months ago
Client Solutions Implementation Specialist at Atominvest Software
About the Role
You will be taking ownership of delivering Atominvest’s software solutions to both new and existing enterprise clients. As well as being responsible for implementation, you’ll be the primary point of contact for some of the world’s leading alternative investors, driving advocacy and identifying expansion opportunities across our client base. You will be a key member of our commercial team - acting as the face of Atominvest to our customers, and working with all areas of business to ensure clients’ aims are achieved.
About Atominvest
Atominvest was founded to revolutionize the world of alternative investment technology by providing cutting-edge software to fund managers, investors and intermediaries across private equity, credit, venture capital, real estate and hedge funds.
Led by a team with experience in the private equity, VC and asset management industry, the company provides a single, unified tech stack to enable the world’s top alternative investment managers to efficiently manage their business across all core functions of investing, fundraising and operations. Atominvest currently serves some of the leading investors in the world with over >$1trn in assets on the system and 50,000+ users globally.
Requirements
Please note that this role is based in Providence
University degree in a relevant discipline; Accounting / Finance focus preferred.
Experience within fund administration and/or private markets.
Proven interest in pursuing a career in the investments industry.
Experience in managing your own portfolio of enterprise corporate accounts.
Strong communicator with keen attention to detail.
An analytical thinker who thrives when coming up with solutions.
You love a good spreadsheet, your MS excel skills are exceptional.
You are passionate about providing best-in-class support to customers, and have demonstrated ability to provide consistent high quality responsiveness and overall service.
You’re a team player, ready to learn and contribute ideas.
Ambitious and growth minded, you have an entrepreneurial spirit.
What the job involves
Manage a book of business of our enterprise customers, working closely with them and other key stakeholders to deliver their strategic objectives.
Understand clients' technology, operational infrastructure, fund structure and business vision.
Drive strategic communication with clients and manage operational deliverables.
Review risk logs and co-ordinate and communicate incident resolution as necessary.
Lead training sessions, technical discussions about APIs and integrations, and facilitate business reviews with the client.
Serve as the primary point of contact for our customers on delivery and implementation of their Atominvest solution.
Manage the whole customer lifecycle efficiently from implementation to renewal, driving down time to value and ensuring customer requirements are met.
If this sounds like what you’d love to be doing, we can’t wait to hear from you
Challenging, engaging and rewarding work
A culture of trust, ownership, responsibility and autonomy in your work
An incredible team of smart and mission-driven people to work with
Fun working atmosphere and lots of coaching
Significant growth opportunities
Hybrid working environment with flexible hours
Opportunity to work and network with leading PE, VC and alternative investment firms
Company-wide socials and events
28 days of holidays (incl. bank holidays) + 3 to 5 additional EOY we close the office for 3-5 days at the end of the year, allowing the whole company to recharge
Application Process
Meet with our Head of Customer Success to discuss the role, hear about you, talk about our story and where we’re heading
Complete case study and discuss it with members of our Customer Success team
Meet with members of the Management team
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